Systems & Development Analyst 2, 3, or Sr (Portland, OR) # 114404

POWER YOUR GREATNESS

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability inclusion & belonging.

General Purpose

The Systems & Development Analyst role supports the stability, reliability, and ongoing improvement of Energy Supply Management applications and integrated business systems. Analysts investigate and resolve issues, perform routine to advanced application maintenance, collaborate with end users and technical teams, and ensure accurate documentation and workflow management across supported environments. They take on increasingly complex troubleshooting, deeper application and technical ownership, cross‑functional coordination, guidance of peers, and leadership during high‑impact operational events. Senior‑level analysts additionally drive architectural improvements, lead incident response efforts, perform root‑cause analysis, and shape long‑term system reliability through expert‑level problem solving, vendor engagement, and DevOps workflow leadership.

Responsibilities

The responsibilities of the Systems and Development Analyst 2 position include:

• Supports the stability and reliability of Energy Supply Management systems by acting as the first responder to reported issues, performing initial troubleshooting, escalating when appropriate, and maintaining accurate ticket updates to ensure timely, SLA‑aligned resolution.
• Performs routine application maintenance, including issue investigation, assistance with patches and upgrades, and basic configuration changes under guidance; resolves well‑defined issues and collaborates with senior team members on more complex problems.
• Provides customer support for applications and interfaces by researching documented issues, gathering diagnostic information, submitting vendor tickets, and assisting in resolving standard product questions or enhancement requests.
• Configures, tests, documents, and implements changes for supported applications and interfaces following established procedures and design specifications.
• Collaborates with end users to understand business practices, operational timelines, and analytical needs, ensuring reliable system support.
• Reviews upstream and downstream workflows to understand how business processes influence system behavior and support needs.
• Creates and maintains clear technical documentation and basic system diagrams, ensuring change records, documentation repositories, and ticketing systems remain current and aligned with standards.
• Collaborates with internal IT teams across infrastructure, security, networking, data, cloud, and application domains to support coordinated, end‑to‑end system operations.
• Supports workflow coordination in Azure DevOps by maintaining accurate work item statuses, communicating progress, identifying simple blockers, and ensuring tasks move through expected stages.
• Communicates effectively with stakeholders by providing timely updates, clarifying issues, and maintaining alignment during operational and support activities.
• Maintains UiPath test suites and reusable components; executes test cases using defined scripts and data, updating test results and defects in Azure DevOps.
• May guide other analysts in completing assigned work.
• Performs any additional responsibilities as requested or assigned.

Analyst 3

In addition to above, the responsibilities of the Systems and Development Analyst 3 position include: 

• Performs detailed troubleshooting analysis, applying judgment and advanced problem‑solving skills when issues extend beyond available documentation.
• Contributes specialized system knowledge and deeper application expertise to enhance team support capabilities.
• Diagnoses and resolves complex issues independently or in coordination with vendors, depending on problem complexity.
• Designs and maintains moderately complex application customizations and interfaces, ensuring alignment with standards and long‑term maintainability.
• Independently engages with end users to understand business practices, operational dependencies, and analytical needs, using this insight to recommend improvements and enhance system functionality.
  Identifies risks, interdependencies, and support needs across integrated workflows.
• Creates and maintains accurate, comprehensive technical documentation and system diagrams, ensuring adherence to team standards.
• Communicates proactively with stakeholders during time‑critical events and coordinates cross‑functional work to ensure timely issue resolution.
• Coordinates team workflows in Azure DevOps by managing work items, ensuring documentation accuracy, identifying de