Client Data Coordinator

Job Summary

 

The Client Data Coordinator works as part of the program management team to manage the client databases and related processes that support the provision of high-quality services across BRC’s programs. The position supports the administration and management of various programmatic efforts relating to data quality assurance, staff training, help desk support, and user account provisioning. The Health Data Coordinator reports to BRC’s Director of Client Data Management.

 

Specific responsibilities include:

• Manage the AWARDS Help Desk by logging all requests, responding promptly, and resolving issues in a timely manner
• Escalate requests and writing technical problem descriptions to database programmers as needed
• Provide remote and in-person training and hands-on support on the AWARDS database, including managing training logistics and providing online “office hours” for individualized support
• Develop materials, including how-to guides, cheat sheets, and screenshots
• Communicate planned and unplanned system service outages and other priority matters
• Manage user accounts in AWARDS and other databases to create, provision, suspend, and deactivate in a timely manner
• Continuously work on quality control for databases, including managing duplicate records, housing inventory and multi-program shared data resources
• Work as part of an interdisciplinary team with Compliance, Performance Management, Fiscal, Human Resources, and others to support meet needs and deadlines
• Identify needs and develop solutions related to client data management
• Embrace and embody the mission, core values and goals of BRC, including supporting agency efforts to improve diversity, equity, and inclusion.
• Related duties as assigned

 

Skills

• Superior computer skills, including experience with Microsoft Excel and other data programs; knowledge of AWARDS is a plus
• Excellent organizational and time management skills, with attention to detail, accuracy and pacing
• Effective interpersonal skills, including ability to work effectively with multiple stakeholders
• Demonstrated judgment and discretion with regard to confidential information
• Ability to proactively work independently and apply critical thinking
• Strong commitment to improving equity and inclusion in all facets of work

 

Hours:

Full-time 37.5 hours per week

• Monday-Friday 9am-5:30pm
• Hybrid - 3 days in office

Qualifications:

• BA required in related field such as Psychology, Social Work, Sociology, etc.
• Prior work experience in human services, behavioral health or related fields is required.

*Vaccination preferred but not required.

 

MAKE AN IMPACT

Are you looking to make a positive impact on the lives of those in your community? At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.

 

Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally. 

 

Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens. Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

 

BENEFITS

BRC takes the health, safety, and wellbeing of our employees seriously. Employees are eligible for health insurance and paid sick time benefits immediately upon starting work. In addition, full time employees receive a generous benefits package, including:

1. Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
2. A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC.
3. Tuition assistance and many training opportunities for career development.
4. Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.