Operations Associate - Guest Services - Desert Rose Resort

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service. 

Essential Job Responsibilities

Performs at least two resort functions on a regular basis. The following functions are the most common, but are not an exhaustive list of functions that may be performed by this role:

• Guest Services
  • Performs daily Guest Services functions such as guest check-in and check–out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc.
  • Make, confirm and cancel reservations for guests. Answer a variety of questions for guests pertaining to their reservations. 
  • Responds courteously, efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department.
  • Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office.
    • Removes trash and maintains interior appearance by picking up debris, emptying containers, transporting materials to disposal area; recycling materials. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.
• Food & Beverage and/or Bartending
  • Responsible for the Food and Beverage function of the resort. Ensure orders are taken accurately and completely   Offer ideas and suggestions to guests when ordering.
  • Ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food order
  • Responsible for the mixing and serving alcoholic and non-alcoholic beverages. Serve wine, draught and bottle beer. Mixes ingredients to prepare cocktails and other drinks.
  • Collects payment for drinks served. Prepares bar area and supplies to ensure a successful shift.
• Operator/PBX
  • Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages.
  • Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor. Assist guests with voice mail.
  • Dispatch maintenance and housekeeping staff to guest rooms as needed.

Travel Requirements

None.

Minimum Requirements and Qualifications

Education

• None required

Training requirements

• None required

Knowledge and skills

• Organizational Skills.
• Excellent communication skills.
• Acquires job skills and learns company policies and procedures to complete routine tasks.
• Ability to read and comprehend routine instructions, short correspondence and memos.
• Ability to give high priority to customer service.
• Ability to solve problems with a minimum of supervision.
• Ability to read, write and understand English.
• Basic office skills helpful including basic math, proper cash handling procedures.
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
• Ability to multi-task and work in a fast paced environment.
• Must be people oriented and able to work independently or with others as needed.
• Must be detail oriented.

Technical Skills

• Basic computer skills
• Ability to use basic office equipment including Fax, copier, printers
• Microsoft Office: Word, excel, outlook
• Key systems

Job experience

• No previous experience is required.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: <