Customer Success Manager (Institutional Sales)

The team

Be Part of a Global Mission to Transform Communication!
At Interprefy, we’re on a mission to revolutionize multilingual communication. With over a decade of experience and exponential growth, we enable seamless global collaboration by connecting businesses, organizations, and institutions with cutting-edge interpreting solutions. We deliver high-quality multilingual solutions for events, meetings, and conferences for renowned clients like the White House, Google, UEFA, and even astronauts on the ISS!
The Sales Institutions Team

Our Sales Institutions Team is dedicated to building strong partnerships with international governmental, non-governmental, and top-tier sports organizations. We focus on forging strategic alliances while uncovering untapped markets, connecting organizations, and leveraging Interprefy’s expertise in technology, security, procurement, and user experience to drive growth and innovation.

Collaboration is at the core of our success. The Sales Institutions Team works closely with the Marketing, Product, and Operations departments to ensure meaningful and impactful engagement with prospects and clients. Together, we position Interprefy as the trusted partner of choice for multilingual communication solutions.

The Role- key responsibilities

Our Sales Institution Department is seeking a proactive and customer-focused Customer Success Manager to join the team. This hybrid role combines sales and service, with a focus on building long-term partnerships and driving customer satisfaction.This position offers exciting opportunities to grow your career in a dynamic, remote-first company that is revolutionizing multilingual communication.
What You’ll Do

• Proactively manage and develop client relationships, taking ownership throughout their lifecycle with Interprefy.
• Collaborate with Strategic Account Managers to grow opportunities within global organizations.
• Create detailed client account plans, review past events, and identify future opportunities.
• Identify and act on growth opportunities, providing quotes and managing changes internally and externally.
• Meet or exceed revenue targets and KPIs.
• Conduct regular health checks to ensure customer satisfaction and event success.
• Expand engagement with client stakeholders to address organizational needs and upsell solutions.
• Maintain a strong understanding of Interprefy products to recommend the best solutions.
• Act as a customer advocate, influencing the product roadmap and sales strategies.
• Record and manage customer data and interactions in HubSpot.

Key experiences and competencies

Who is this role great for?

• You excel at building relationships: You’re a natural collaborator who thrives on connecting with clients and adding value.
• You’re solution-oriented: You proactively solve problems and see challenges as opportunities.
• You’re adaptable and organized: Managing multiple responsibilities across teams and time zones excites you.
• You have a growth mindset: You’re eager to learn, adapt, and grow with a fast-paced, innovative company.
• You bring language skills: Fluency in English and proficiency in French are essential for this role.

What You Bring to the Role

• A bachelor’s degree in Sales, Communications, Event Management, or a related field.
• Experience in Sales, Account Management, Event Management, or Customer Success roles.
• Exceptional verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• A proactive and collaborative approach to working with global teams