Sr. Rep-Processing

General information

Career area Loan Administration/Operations Work Location(s) 2911 Lake Vista Drive, TX Remote? No Ref # 21755 Posted Date 02-20-26 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Sr Rep - Processor in operations is responsible for working collaboratively within a team environment to review and validate certain documents required for loan processing, and to obtain information needed for the loan agreement.  Processors are required to be accurate, compliant, efficient, effective, and perform their duties within established policies and procedures. They will perform primary and secondary duties, including reviewing and verifying information provided by customers, obtaining payoffs, tax and registration fee information, making outbound and taking inbound calls, providing consistent and timely follow up to customers and business partners, and coordinating with teammates to perform other departmental duties. Our ideal candidate will enjoy a fast-paced, goal driven environment, be willing to multitask and perform multiple departmental functions, be a passionate service professional with strong communication and computer skills and be poised and professional at all times.

The Work Itself

• Review and verifying information provided by customers, which includes driver’s license, registration, insurance, odometer reading, and other required documents

• Make outbound calls to various financial institutions and state motor vehicle departments, obtaining payoff, tax, and registration information

• Ensure business objectives and compliance standards are met on a monthly basis

• Provide outstanding customer service while meeting service level agreements

• Multi-task between phone, computer work, and emails, working collaboratively with teammates to manage multiple work queues

• Provide consistent and timely follow up to customers and business p