Quality Assurance Team Lead

 

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Summary: 

We are looking for an experienced QA Team Lead to be responsible for conducting manual QA, and leading a team of offshore and contract QA Leads and Analysts. Directly supporting our digital products and services across consumer-facing web, mobile app, e-commerce, SMS chatbot, and the broader marketing technology space; the ideal candidate will have excellent communication skills with the ability to work in a fast-paced and collaborative team-oriented environment. By leveraging a strong QA execution and leadership background, this individual will work with the Director of Digital Technology to evaluate and refine our existing QA processes and tools, establish a leadership and executive reporting standard, and build relationships with offshore and other QA contract agencies for efficient staff augmentation. Ultimately, the ideal QA Team Lead will have strong leadership qualities, be able to provide guidance and support to the QA Leads, and develop a strong partnership with the PM, BA, and Development Managers and teams. The QA Team Lead reports to the Director of Digital Technology within the Digital Technology IT team.

  

Job Specifications: 

• Outlet: Corporate 

  • Within 50 miles of our Broomfield, CO headquarters or commuting distance to one of our following resorts: Keystone, Breckenridge, Vail

• Shift & Schedule Availability: Full Time, Year Round 

• The budgeted range starts at $110,000 - $120,000 + annual bonus. Actual pay will be adjusted based on experience
• Other Specifics: Hybrid

  

Job Responsibilities: 

• Process Refinement: Assess resources, platforms, and applications to establish a baseline and determine the immediate and ongoing needs of the Digital Team’s QA program.

• Hiring and Onboarding: Partner with the Director of Digital Technology to hire offshore QA resources and contract QA Analysts. Own the onboarding process for those individuals and provide ongoing timely and actionable feedback throughout their tenure. Identify high-quality talent and place individuals in the right roles.

• Resource Efficiency: Drive strategic initiatives to reduce time to release, increase quality and expand test automation.

• Project Support: Help projects to be successful by leading and owning QA tasks when appropriate. Support and assist QA Leads, Analysts and Automation Engineers with challenging technical issues.

• Testing: Manual QA as needed, including on-mountain testing.

• Documentation: Define, document and guide best practices and standards for all QA implementations to establish a culture of quality on the Digital team. Maintains SOP and onboarding documentation for new QA team members.

• Connections: Inspire trust and build strong relationships across locations, functions, business units, and levels across the enterprise.

  

Job Requirements: ​​​​​​​

Required:

• 4+ years of experience in software quality assurance, preferably with e-commerce websites and mobile apps

• 1+ years of experience leading and coordinating activities for a QA team

• Strong experience with tools such as Octopus, Postman, and LambdaTest or Browserstack

• Experience with test script management tools such as Zephyr Scale