Customer Support Assistant

As a Customer Support Assistant, you will be responsible for delivering a smooth and professional customer experience from the first contact through to order delivery.

• Be the first point of contact for distributors and end users, handling questions, requests and issues in a professional and customer-oriented way.
• Manage the complete order process, from order intake through logistics, including coordinating shipments and transport.
• Provide high-quality customer support via phone, email and chat.
• Follow up on customer requests and issues and ensure timely and effective resolution.
• Keep customer information, interactions and issues accurately recorded in our CRM system.
• Identify recurring customer issues and share insights with internal teams to help improve our products and services.
• Proactively identify opportunities to improve our customer service processes and contribute to initiatives that make our way of working more efficient.
• Work closely with colleagues across different teams to ensure a seamless customer experience.

You are a customer-oriented and solution-focused person who enjoys taking ownership and working in a fast-paced environment.

You bring:

• Fluency in English and French, both written and spoken - this is essential.
• A minimum of a Bachelor's degree is required.
• Excellent communication and problem-solving skills.
• A structured and accurate way of working, with a strong eye for detail.
• The ability to prioritize and manage multiple tasks while maintaining a high level of service.
• A proactive, positive and customer-centric mindset.
• Previous experience in customer support, order administration or a similar role is a plus.
• Experience with Microsoft Dynamics 365 Business Central is an advantage.