Senior Manager, Product Design (Hybrid)
CarMaxAbout the role
About this job
The Sr Manager, Product Design leads a team of Product Designers in providing innovative end-to-end experiences for CarMax. Building on their knowledge of the customer, our brand and our omnichannel ecosystem, the Sr Manager translates business strategies into digital-first experiences that are measurable and scalable. In partnership with Product, Strategy and Engineering, the Sr Manager establishes a vision for future experiences that drives growth while holding teams accountable to experience cohesion and quality.
What you will do – Essential Responsibilities
Develop a team of talented Product Designers to deliver on the vision and standards and to be strong collaborators, facilitators and communicators
Communicate a clear experience vision to stakeholders that simplifies complexity, generates excitement and leads from human-centeredness
Inform and champion the vision and standards for CarMax experience design and its practices
In partnership with Product and Engineering leadership, establish priorities and objectives for a Product Program that guide teams on their path to realizing our Product Vision for Retail or Supply experiences
In partnership with Strategy and Product teams, champion and hold teams accountable to understanding consumer needs, opportunities and pain points to continually inform an iterative design and discovery process
Manage the team’s creation of visual artifacts to articulate, inform and validate ideas (prototypes, wireframes, sketches, journey maps, personas, etc.) building on our design system practices
Inform and help to evolve the CarMax Design System
Stay current on all the tools, principles and practices in experience design and development, and advocate for continuous improvement.
Lead and facilitate meetings and brainstorming sessions that are organized and productive
Create clear role expectations and leverage industry standards to move UX practices forward
Develop associates to reach their full potential – understand their goals and needs, partner in their development, provide advice, feedback, training and advocacy
Manage resourcing for product roadmap that aligns with business needs and associate growth goals
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
8+ years' experience within the field of user experience and UX design/development
2+ years leading user experience teams
BA/BS degree
Portfolio or work sample
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