Director, Strategy and Operations

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, The Visa Advisory team solves the most strategic problems for our clients.

The North America Consulting and Analytics Practice within the Visa Advisory team provides consulting and solution services for Visa’s largest issuers, co-brand, merchants, and fintechs in the United States and Canada. We apply deep expertise in the payments industry to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The Strategy and Operations (S&O) team supports the North America VCA team through setting standards, developing foundational processes, and driving operational performance for the consulting organization.

This Director, Strategy and Operations role will work on strategic and operational projects that have large impact across the team, with a particular focus on all things related to our Value-in-Kind (VIK) program. When Visa structures long-term partnership agreements with clients (i.e., ‘Deals’), an increasing proportion of the client incentives are structured as a promise of future value-added services, known as ‘Value-in-Kind’ (VIK).  This is a key aspect of Visa’s deal strategy – it motivates clients to partner with Visa on programs that help them grow their business, and in turn, helps Visa grow and diversify revenues. This role will help manage the VIK program for North America and help accelerate its growth through end-to-end program management spanning the breadth from strategy and planning to process and operations.

Responsibilities of this role include:

• Producing NA VCA and Advisory Services performance reporting, including leading pipeline and business review discussions with senior leadership

• Lead cross-functional teams with business partners (e.g., Marketing, Controllership, Finance, Legal) to manage the NA VIK program, including overseeing implementation of process improvements and development of training/communications related to VIK and delivery

• Sharing VIK best practices and providing regional input into activities and initiatives with the Global VIK Champion team

• Understand how our internal systems, platforms and tools are being uses to be able to asses and provide feedback, and maintain up to date documentation

• Support VCA in onboarding new employees to internal platforms and ensure understanding of end to end processes

• Supporting broader S&O team with ad hoc strategic projects that impact the VCA organization

The ideal candidate will be an analytical, self-motivated, highly collaborative team player who is flexible and  proactive at identifying and resolving issues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of w