Quality Support Manager - Semiconductor Chemicals

POSITION TITLE 

Quality Support Manager — Semiconductor Chemicals 

POSITION OVERVIEW 

The Quality Support Manager ensures consistent, defect-free delivery of electronic-grade chemicals to semiconductor customers by leading statistical process control, identifying process trends, driving corrective and preventive actions, and serving as the primary interface for customer quality communications and audits. This role partners closely with Commercial, Operations, R&D, Process Technology, and Supply Chain teams to reduce variation, strengthen the Quality Management System, and elevate customer satisfaction. This is an individual contributor leadership role requiring strong influence across functions. 

JOB RESPONSIBILITIES 

• Serve as the primary quality point of contact for assigned semiconductor accounts, providing timely, technically sound responses to inquiries, deviations, and complaints. 

• Lead structured problem solving with rapid containment, robust root cause analysis, and verified corrective and preventive actions. 

• Prepare and deliver customer-facing quality metrics, including out-of-specification trends, SPC stability, and capability summaries for quarterly reviews and ad hoc requests. 

• Build, maintain, and improve SPC coverage for critical production and quality control parameters, including control charts, capability studies, normality checks, and stability reviews. 

• Partner with Manufacturing to establish and maintain Out-of-Control Action Plans that support consistent process control and timely issue resolution. 

• Analyze production and quality data to identify trends, process drift, and seasonal effects; publish routine trend reports and predictive alerts. 

• Translate data insights into process control improve