Director, Implementation Visa Commercial Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Director, Implementations position is responsible for building and managing a highly qualified and experienced team of implementation managers and subject matter experts in the Visa Commercial Solutions products. The team will lead complex implementations of Visa Commercial Solutions products with financial institutions in North America.

The Director will also gain a deep understanding of the Visa Commercial Solutions platform, including the application of the products to address client business needs. The position requires a high level of interaction and collaboration with business and technical leaders across the company.

Essential Functions

• Manage a team of highly qualified implementation and project management specialists
• Advise and guide the team to develop skills and ensure high quality implementations following Project Management Methodology best practices and skills
• Collaborate with business partners across the CS, Product and Technology organizations to ensure alignment and team readiness for new features, and adjustments
• Gain a deep understanding of VCS products, particularly the reporting product suite. Also deeply understand the end to end implementation process and technical infrastructure for the products
• Continuously monitor progress of the team against company, organization and employee goals
• Provide status and project milestone updates via weekly or other progress reporting, and by managing status meetings.
• Monitor customer feedback, and provide status updates to senior management, and cross functional partners
• Proactively coordinate with leadership and account relationship teams to manage escalations and resolve issues
• Manage team project metrics and analytics, with periodic reporting to senior management
• Proactively identify opportunities to increase service quality and/or efficiency
• Provide leadership and guidance to Client Services staff supporting the VCS products in the Atlanta office

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Experience in implementation or consulting role in financial services, card payments, B2B/Commercial Card solutions or information services, with at least 8+ years in project management
• Experience with corporate expense reporting, expense management, corporate travel and virtual payments
• Proven leadership and experience managing a team of implementation managers, and working in a cross functional organization
• Ability to communicate effectively with both business and technical resources
• Ability to comprehend and articulate complex technical concepts or processes into layman’s terms
• Strong ability to prioritize and multi-task under deadlines, organize, and implement complex projects with minimal oversight, and manage customer expectations
• Demonstrated success in client relationship management
• Excellent verbal, written, presentation and interpersonal skills and excellent time management, organization, and planning skills
• Demonstrated expertise in using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Demonstrated experience learning and working with complex, integrated platforms
• Demonstrated understanding of the payment and data processing industries including industry trends and high-level business drivers
• Demonstrated ability and experience working in