Medical Front Desk Receptionist/Patient Experience Expert

Description

CAN Community Health is the nation's premier resource in ending epidemics with a mission of empowering wellness, has an exciting opportunity for a Medical Front Desk Receptionist/Patient Experience Expert.

We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2025, 2024, 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.

CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer. 

You can find out more about us by visiting our website at www.cancommunityhealth.org. Apply Today!

Salary: Starting at $21 per hour or higher based on education and experience.

Statement of Purpose: This position is responsible for Front Desk Office Administration.

Career Path: Patient Experience Experts manage a varying degree of work depending on the size and scope of location. There are three Patient Experience Expert levels: PEXP I, PEXP II, PEXP III. A Patient Experience Expert can directly affect their career path (level) based on the addition of supervisory responsibilities assigned by their Practice Administrator. Levels are reviewed annually as part of the annual review/merit cycle.

Primary Tasks: 

1. Promote and practice CAN Community Health’s mission, vision, and values
2. Greet and assist patients with a high level of professionalism and confidentiality
3. Must accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
4. Verify and updated patient insurance information and eligibility during check-in
5. Must accurately explain billing policies, insurance coverage and patient financial responsibilities including Sliding Fee Discount Program clearly to patient.
6. Ensures compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission.
7. Collaborate with RCM Team to resolve discrepancies and ensure payments are posted accurately.
8. Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
9. Respond to patient inquiries regarding billing, insurance and payment in a timely manner
10. Assist with other front desk duties including answering phones and managing patient paperwork
11. Accurately learn EMR system, must pass audits and SME testing with 95% accuracy.
12. Ensure all patient insurance has been verified by CCT/send any add-on to CCT for verification
13. Run and reconcile end of day reports against daily collections and POS reporting.
14. Update patient consents and privacy policy documents yearly
15. Distribute all clinic mail and faxes as directed 
16. Coordinate patient transportation
17. Review and address assigned tasks in EMR i.e.: telephone encounters, actions and assigned bucket(s).
18. Assist with check out, medical records, and other administrative/clerical tasks
19. Maintain adequate stock of office/breakroom supplies
20. Maintain confidentiality in full accordance with HIPAA
21. Performs all other duties as required.

Physical Demands:

1. Neat professional appearance
2. Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly in lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time but may involve walking or standing for brief periods of time.
3. Requires expressing or exchanging ideas by means of spoken word, visual and auditory acuity.

Must be able to pass a Level I and Level II background check.

CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Requirements

Education/Professional:

• Associate degree and/or business equivalent
• Valid Driver’s License

Required Experience:

Three years of office experience required. Minimum of one year experience in a medical office setting with medic