Senior Desktop Engineer

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees.  Part time positions start at a minimum of 30 hours per week.

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Senior Desktop Engineer

ACCOUNTABILITY STATEMENT

The Senior Desktop Engineer is a technical leader in the development, integration, testing, distribution and maintenance of endpoint management platforms, client applications,operating systems, and endpoint devices for the VyStar enterprise environment. Reporting to the IT Desktop Engineering Manager, this position uses practical experience and working knowledge of industry standard tools, methods and techniques to create standards to manage VyStar’s end user technology and digital experience.. This position will be responsible for the creation and maintenance of the corporate standard system operating system image and Windows Autopilot profiles that promote optimum usage of enterprise software while maximizing security, digital experience and productivity. The Senior Desktop engineer will build and maintain knowledge base content and operate in both ITIL and Agile frameworks. The Senior Desktop Engineer displays expert level knowledge and extensive experience in all Microsoft Intune administration domains including software deployment, software updates, configuration profiles, dynamic groups, and Windows Autopilot as well as expert-level understating of endpoint operating systems, devices, applications and best practices. This position is also accountable for contributing to a desktop strategy and roadmap for the organization.

ESSENTIAL JOB FUNCTIONS:

• Manages VyStar’s Intune environment.

• Creates and maintains Windows Autopilot configurations ensuring seamless and frictionless endpoint delivery of devices to VyStar staff.

• Ensures all endpoints perform optimally to create industry-standard digital experience scores across all endpoints and endpoint services.

• Creates and maintains standard desktop configurations and assists with the creation of automated software packages to ensure the enterprise endpoint systems can be supported and patched. Maintains the control and process environment for the organization’s gold standard operating system image library ensuring client configuration integrity, controlled access and incremental versioning.

• Researches and develops new standard hardware and software configurations for use in the enterprise environment.

• Performs administration of software distribution, application and security patch management, desktop security, remote support and other enterprise desktop management, monitoring and troubleshooting utilities.

• Documents and maintains desktop security standard configurations that support organizational security policies.

• Creates technical documentation as required.

• Leads tactical and strategic-level projects creating and maintaining project plans.

• Analyzes problems and recommends hardware and software solutions as needed to address an issue or to support projects and VyStar initiatives. Seeks appropriate authority and approval for purchases.

• Supports the client system testing environment for evaluating desktop hardware, operating systems, hosted applications, service packs and patches, security configurations and image deployment. Schedules and reports on the execution of the testing and validation effort as part of a formal release management process.

• Develops reports that provide insight and analysis of desktop software license usage, software and hardware compliance, operating systems and hosted application software distribution.

• Administers and maintains the System Center Configuration Manager environment and Intune co-management configurations.

• Prepares, tests and releases software application and security updates to production using Microsoft System Center Configuration Manager (SCCM).

• Maintains current knowledge of solutions available to perform software distribution, inventory, monitoring, updates and ongoing maintenance for the organization’s client system environment.

• Collaborates with QA/QE teams to ensure quality assurance testing of software installation packages, application configurations, system images and configuration performance is performed before all implementations.

• Stays abreast of current and emerging client computing hardware and software trends and management techniques through self-study, traini