Principal Business Program Manager

Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud Capacity Differentiated at Scale. Our mission is to deliver capacity for all cloud services predictably through intelligent systems driven by continuous learning and world-class organization.

The CSCP Organization is responsible for traditional supply chain functions such as Plan, Source, Make, Deliver, but also manages supportability (spares), decommissioning and disposition of Data center assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN (Microsoft Network), Office 365, Xbox Live, Skype, OneDrive, and the Microsoft Azure platform for external customers. Our infrastructure comprises a large global portfolio of over 200 datacenters supporting services for over 1 billion customers in over 90 countries.

As a Principal Business Program Manager, you will be focused on leading and driving projects that support scaling our end to end Artificial Intelligence (AI) supply chain. This opportunity will allow you to develop deeper business acumen on cloud supply chain, utilize lean methodologies to identify opportunities to streamline and optimize business processes and present to supply chain leaders.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Lead highly cross-functional initiatives that enable acceleration of live capacity
  • Provide insights and identify acceleration opportunities
  • Present opportunities with pros and cons all supported by data to help the LT make informed decisions
  • Lead with a sense of urgency and be leveraged to solve blockers that otherwise would cause delays
• Work with cross-functional stakeholders and bring your own thought leadership to design programs from itiation to delivery. Key activities will include:
  • Defining the strategy and scope that delivers improvements to key functional areas o Working cross functionally to solution what it takes to mainstream the functional area(s)
  • Driving artifact creation including: problem statements, process maps, KPI (Key Performance Indicators) and OKR (Objectives and Key Results), and rhythm of business definition
  • Conducting cost-benefit analyses and other analytics to examine performance, derive value, and identify risk and opportunities
  • Documenting business requirements that can be used by our technical teams to implement systems improvements
  • Executing a communication plan and promoting the program to gain buy-in from stakeholders, partners, and customers
  • Ensuring the key improvements are fully operationalized and owned by the respective team(s) moving forward
  • Communicating the program status and risk to stakeholders, and hold them accountable to following the schedule
• Define and track success criteria and performance metrics that support the definition of done of your program and provide regular updates
• Uplevel the details of the program for regular updates to leaders
• Influence and manage change in the organization

Other

• Embody our Culture and Values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement
  • OR equivalent experience
• 6+ years management (e.g., people, project, process, vendor, change) experience.

Other Qualifications