GTM Systems Operations Manager, Sales

DNSFilter is revolutionizing network security by providing fast, accurate, and reliable threat protection and content filtering. We're a rapidly growing company dedicated to creating a safer internet for businesses and organizations worldwide. Leveraging AI-driven threat intelligence, DNSFilter empowers our customers to proactively block threats before they impact their networks. We foster a collaborative, innovative, and results-oriented culture where every team member contributes to our mission of making the internet safer.

As we continue our product-fueled growth by adding new features and broadening our solution to meet the needs of the global market, it's clear there's a missing piece. That's where you come in!

As we accelerate growth, DNSFilter is building a world-class Revenue Operations (RevOps) organization to drive operational excellence and unify all revenue-impacting teams. We’re seeking a GTM Systems Operations Manager, Sales. In partnership with the broad RevOps team, this role is focused on integrating Sales and RevOps systems and processes, ensuring seamless alignment, and delivering a technically optimized, data-driven experience.

The GTM Systems Operations Manager, Sales will play a pivotal role in ensuring the processes and data frameworks are optimized to drive alignment and operational efficiency. This role will focus on implementing and managing sales tools, automating workflows, and providing advanced reporting and analytics, enabling the sales team to exceed their targets while ensuring a seamless customer experience.

Eligible candidates have and can work successfully in a remote environment and are familiar with working in a fast-paced, hyper-growth SaaS start-up. This is a full-time, remote role and is open to candidates in the United States or Canada who are able to work hours that closely overlap with ET.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you feel like this job is for you, please apply. We believe diversity of experience and skills, including transferable skills, combined with passion, is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions!

In this role you will: 

Sales Process Optimization:

• Partner with Principal Business Architect to implement, and continuously refine end-to-end sales workflows, ensuring seamless integration across CRM, CPQ, billing, and other cross-functional systems to enable efficient lead-to-cash operations.
• Analyze process inefficiencies and develop scalable automation solutions leveraging technical tools and platforms, driving productivity, accuracy, and operational scalability.

CRM and Systems Management:

• Manage and optimize Salesforce CRM, Outreach, Gong, and other sales tools, leveraging both native and non-native APIs for seamless integrations.
• Assist in managing API integrations to support real-time data synchronization and maintain operational stability across systems.
• Utilize SQL to connect to the data warehouse, enabling advanced reporting, data enrichment, and analytics.
• Implement custom objects, triggers, and automation rules within Salesforce to align with sales workflows and data requirements.

Pipeline and Forecasting Support:

• Develop and maintain dashboards and reports to provide visibility into the sales pipeline, forecast accuracy, and key performance indicators. Enable leadership to make informed decisions based on real-time insights.

Territory and Quota Management:

• Work with Sales leaders to configure and maintain Salesforce-based territory and quota assignments.
• Leverage data analytics to identify coverage gaps and propose realignments to maximize team efficiency.

Data Integrity and Compliance:

• Establish and enforce data hygiene protocols to ensure the integrity, accuracy, and consistency of sales data across systems.
• Regularly audit Salesforce and other sales platforms to identify and resolve discrepancies, duplicates, or incomplete records.

Collaboration with RevOps and Cross-Functional Teams:  

• Act as the primary contact for troubleshooting sales operations issues, managing system configurations, resolving data discrepancies, and implementing process improvements to support day-to-day sales activities.

Training and Enablement:

• Provide user technical training focused on CRM configuration, system workflows, and data compliance requirements.

Automation and AI:

• Utilize AI-driven tools and automati