Senior Product Manager

Microsoft 365 Messaging is the platform that underpins billions of real-time and email-based customer interactions across Microsoft’s vast ecosystem. The M365 Messaging team plays a pivotal role in driving this massive communication network through its platform. Leveraged by Microsoft’s first-party solutions like Teams, Skype, Outlook and Dynamics, or by customer’s line-of-business applications using our third-party integrations through Azure Communication Services, M365 Messaging ensures that every message is routed and delivered with world class latency, reliability and completeness expected from the most business-critical scenarios. 

These interactions empower millions of users to communicate, share, and collaborate. And the M365 Messaging platform ensures that these communications are efficient, high-quality, and meet our customer’s most rigorous security and compliance needs. 

As a Senior Product Manager within the M365 Messaging team, your role will be instrumental in driving improvements and innovations for messaging, including both real-time and email communications. You will participate in cross-team efforts to define, gather, and prioritize business and technical requirements from stakeholders including customers, marketing, legal, and partner teams. You will gain insights and make data driven decisions to improve the reliability and quality of our infrastructure. Your strategic planning will influence the capabilities and the roadmap used to prioritize our engineering investments to help us continue to provide a first-class messaging platform for our first party, as well as third party partners and applications. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Product Strategy and Vision: 
  • Develop and communicate a clear product vision and strategy that aligns with business goals and customer needs. 
  • Identify market opportunities and define long-term product roadmaps. 
• Cross-Functional Collaboration: 
  • Collaborate with engineering, design, marketing, and other teams to ensure successful product development and launch. 
  • Work closely with partners to discover opportunities and prioritize them for extending product features. 
• Customer Focus: 
  • Understand and address customer needs and pain points through user research and feedback. 
  • Ensure the product meets user requirements and provides valuable experience. 
• Project Management: 
  • Lead the planning, execution, and delivery of product features and enhancements. 
  • Manage project timelines, resources, and budgets to ensure timely delivery. 
• Data-Driven Decision Making: 
  • Utilize data insights to inform product decisions and identify opportunities for improvement. 
  • Monitor and evaluate product performance to ensure it meets business objectives. 
• Stakeholder Management: 
  • Build and maintain strong relationships with internal and external stakeholders.