Senior Manager, Quality Performance Management

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Key Responsibilities

The Quality Performance Management Sr. Manager should apply strong communication skills, project management abilities, Operational Excellence techniques, and data structuring skills to accomplish the following duties and responsibilities:

• Develop and maintain intake process which allows for rapid prioritization, value capture, and standard rhythm of execution to support business needs in relation to Quality metrics and operations.

• Manage, maintain, and improve internal team business tools that shift the area to proactive capture of high value targets.

• Assist in the deployment of new strategies that deliver a robust metric collection process, foster a continuous improvement mindset, and build in capability for targeted GxPs and the greater enterprise.

• Lead data collection, review, and reporting of accurate and on time monthly metrics that support the QMS Management Review Process and electronic QMS performance and health. 

• Ownership of critical business tools (e.g., SharePoint, GMAC, and internal tooling, which includes maintenance, and training.   

• Seek opportunities for simplification and efficiency across the GxP Quality Performance Management landscape.

• Collaborate with internal resources, Corporate Quality resources, and alternate functions to communicate key identification including trends, ways of working changes, and capability tools delivered from the broader organization.

• Provide tactical support to Performance Integrators to ensure standardization and effectiveness of the entire Quality Metric process.

• Support facilitator in ensuring the annual assessment of quality metrics is executed by implementing change requirements and appropriate downstream impacts to drive improved ability to detect and eliminate waste and informed decision making across the network.

• Train on and gain appropriate access to business systems.

• Develop as an SME (for Global Quality) on all project Infinity process flows and outputs to support prioritization and improvements.

• Support quality performance management related integration efforts.

• Collaborate with GPOs to identify appropriate QMS Level 2 Quality metrics and develop appropriate monitoring systems.

• Lead and/or participate in the sharing of best practices and lessons learned to embrace evolving regulations and business expectations.

Qualifications & Experience

• Bachelor's degree in a relevant pharmaceutical sciences, chemistry, engineering, biology, or other related discipline.

• 8+ years of experience within the pharmaceutical or biotechnology industry

• OPEX/Lean Six Sigma experience preferred.

• Ability to collaborate across the network to standardize and improve processes.

• Customer-focused and continuous improvement mindset.

• Ability to act on decisions while balancing speed, quality, and risk.

• Ability to identify, manage, and/or escalate issues and risks to timelines.

• Excellent oral and written communication skills.

• Ability to think clearly and in a decisive manner; remain calm under adverse conditions.

• Detail oriented and strong organizational skills, enabling ability to work on multiple projects at one time and manage priorities.

• Ability to provide innovative, compliant ideas or alternatives that create value, including seeking new information and external insights.

• Working knowledge of quality systems principles and applications.

• Ability to work in