Enterprise Architect, Principal - IT Operations

Requisition ID # 174023 

Job Category: Information Technology 

Job Level: Manager/Principal

Business Unit: Technology & Security

Work Type: Hybrid

Job Location: Oakland

 

 

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

Enterprise Strategy & Architecture (ES&A) is a centralized architecture organization within the Information Technology department. ES&A supports the company’s safety, reliability, affordability, and regulatory objectives by providing clear architectural direction, disciplined governance, and practical guidance that accelerates delivery while reducing risk and complexity.

 

Reporting to the Senior Manager Technology Architecture, this role serves as an Enterprise Architect focused on IT Operations architecture across service management, asset management, operational governance, resiliency, reliability, and compliance capabilities. The role defines and advances enterprise architecture for how IT runs, including operational workflows, escalation patterns, major incident management, problem management, CMDB, tooling integration, and service performance outcomes.

The successful candidate is a systems level thinker and master planner who translates enterprise strategy into living target architectures, prioritized roadmaps, and reusable patterns, working early and continuously with delivery and operations teams to ensure solutions are aligned, secure, and executable. Architects in this role are expected to focus on enabling outcomes and delivery.

PG&E is providing the full salary/pay range for this position.  The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location.  The range to reasonably expect will be around the minimum and the midpoint $155,000 - $210,000.  The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.  

  

Bay Area Min: $ 155,000 

Bay Area Max: $ 265,000 

  

This position is hybrid, working from your remote office and 1-2 days per week at our Oakland Headquarters based on business need. The assigned work location will be within the PG&E Service Territory.  

 

Key Responsibilities

Architecture Vision & Direction

• Define and evolve target architecture for IT Operations platforms and shared services, providing a clear north star that guides investment, design, and modernization decisions
• Translate enterprise and IT strategy into capability based roadmaps, identifying maturity gaps, dependencies, and sequencing required to move from current to target state
• Own architecture outcomes across a portfolio of foundational platforms, ensuring alignment from strategy through implementation and operations

IT Operations Scope

• Define and govern enterprise IT Operations architecture across service management, asset management, operational governance, resiliency, reliability, and compliance capabilities. 
• Architect operational run capabilities, including event and incident response, operational workflows, runbooks, escalation patterns, major incident management, problem management, and post-incident review patterns. 
• Define reliability and operational readiness architecture, including availability patterns, resiliency guardrails, capacity/performance considerations, SLOs/SLIs where appropriate, BC/DR readiness, recoverability validation, and service stability metrics. 
• Architect how tooling integration across monitoring, ITSM, CMDB, on-call processes, knowledge, runbooks, discovery, security, finance, endpoint tools, and service mapping capabilities. 
• Establish operations data, governance, and control patterns that improve telemetry, dependency awareness, configuration data quality, change governance, audit readiness, license compliance, and service performance outcomes such as MTTR, MTTD, incident reduction, availability, and stability. 

Delivery Enablement