Manager, Software Technical Account Managers

<div class="content-intro"><h4><strong>Join Axon and be a Force for Good.</strong></h4> <p>At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br><br>Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p></div><h2></h2> <h2><strong>Your Impact</strong></h2> <p>You will lead a team of Technical Account Managers who serve as Axon's operational presence inside public safety agencies. Your team owns customer outcomes from deployment through adoption, technical stabilization, and long-term operational success. When an agency needs Axon to show up with clarity and follow-through, your team is who they rely on—and when situations escalate, you are the leader who brings structure, judgment, and calm.</p> <p><br>This is a hands-on people leadership role. You will set day-to-day expectations for customer ownership and technical execution, coach ICs through complex account situations, and stay close enough to the work to spot risks early. You are accountable for how your team performs, how customers experience Axon in the field, and the operational discipline that keeps embedded and regional engagement models sustainable.</p> <p><br>Axon's mission is to Protect Life. Your team is one of the most direct expressions of that mission with the agencies you support.<br><br><strong>What You’ll Do</strong></p> <p><strong>Location:</strong> Hybrid based out of our Atlanta office with Travel up to 40%<br><strong>Reports to: </strong>Senior Director, Customer Deployment &amp; Technical Account Management<br><strong>Direct Reports:</strong>&nbsp; Individual Contributors (TAMs)</p> <h3></h3> <h3>Lead and Develop Customer-Facing Technical Teams</h3> <ul> <li>Lead, coach, and develop TAMs operating across embedded, regional, and traveling engagement models</li> <li>Establish clear expectations for customer ownership, technical execution, lifecycle engagement, and operational accountability within your pod</li> <li>Support skill development across hardware, software, networking, integrations, and customer workflow adoption</li> <li>Foster a culture of ownership, customer focus, initiative, and continuous improvement</li> <li>Help ICs balance reactive customer needs with proactive engagement and structured follow-through</l