Head of Sales Operations (Governance & Reporting)

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
 
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
 
From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

We are looking for an experienced leader to own and evolve our global Sales Operations, Governance, and Reporting function. This role sits at the center of sales performance, enabling data-driven decision making while ensuring strong governance, compliance, and scalable processes across a global organization. You will partner closely with Sales, Finance, Legal, Delivery, and Executive Leadership to drive growth, operational efficiency, and adoption of modern sales tools and insights.

Responsibilities

• Lead and develop a global Sales Operations, Governance, and Reporting team, building scalable capabilities across analytics, process, and change management.

• Own end-to-end sales governance, ensuring compliance, data integrity, approval frameworks, and risk management across all sales workflows.

• Define and run global sales reporting, forecasting, pipeline management, and performance cadences at weekly, monthly, and quarterly levels.

• Partner with senior sales leaders and Managing Directors to drive sales effectiveness through insights, analytics, and actionable reporting.

• Act as a product owner or proxy sponsor for sales platforms (CRM, CLM, CPQ and AI-enabled tools), shaping roadmap, adoption, and value realization.

• Drive continuous improvement through a product-led approach to sales operations, reporting standards, and operating models.

• Ensure high-quality data to support forecasting, compensation, revenue reporting, and executive decision-making.

• Lead change management and enablement initiatives to support adoption of new processes, tools, and governance models.

• Collaborate cross-functionally with Finance, Legal, HR, Delivery, and Technology teams to align sales operations with broader business needs.

• Manage resources and budgets to ensure efficient, sustainable operations in a growing global environment.

Qualifications

• 6–8+ years of experience in Sales Operations, Revenue Operations, or Sales / Client Leadership roles within a B2B organization.

• 3–5+ years of experience leading and developing teams in a global, matrixed environment.

• Strong understanding of sales processes, pipeline management, forecasting, and go-to-market execution.

• Hands-on experience with sales and revenue platforms such as CRM, CLM, CPQ, Power BI, and AI-enabled tools (e.g. Copilot, ChatGPT).

• Advanced analytical and reporting capabilities, with the ability to turn data into clear insights and actions.

• Proven ability to influence senior stakeholders and drive adoption of new ways of working.

• Experience operating in complex, fast-paced, technology-driven organizations.

• Strong communication and stakeholder management skills across sales, finance, legal, and delivery teams.

• Self-starter mindset with the ability to balance strategic thinking and hands-on execution.

• Degree in Business, Management, or a related field preferred.

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;   
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Additional Employee Requirements  

• Participation in both internal meetings and external meetings via video calls, as necessary. 
• Abili