Lead Administrative Clinic Support - Urology Clinic

We are recruiting for a motivated Lead Administrative Clinic Support - Urology Clinic to join our team!

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Department

DH UROLOGY SPEC CLINIC PAV L

Job Summary

Under general supervision, coordinates assigned employee duties and manages allocation of personnel resources in assigned clinic to ensure efficient patient flow. Trained in all aspects of back-office clinic operations, including but not limited to: Outpatient registration, patient scheduling, clinic schedule template building and maintenance, and supply ordering and management. Makes recommendations for re-training and trains new hires. Works collaboratively with clinicians, department leadership, supervisors, and managers to ensure continuous clinic flow by monitoring daily clinic schedules and registration processes.

Essential Functions:

• Provides administrative clinic support to include but not limited to time and attendance, help desk tickets, supply ordering and maintenance, and other duties as assigned. (10%)
• Performs template maintenance; new provider template requests, schedule building, and schedule changes. (20%)
• Answer telephone inquiries; screens calls; routes calls and takes messages, registers and schedules patients. (20%)
• Delegates job assignments and monitors workflow. Monitors and tracks employee daily assignments. (20%)
• Address customer service issues and uphold high level of customer service amongst administrative staff at all times. (5%)
• Prepares correspondence, documents, onboarding material, and reports in a variety of programs including Adobe Acrobat, PowerPoint, and Word. (5%)
• Works with and under the direction of clinic manager to initiate formal/informal activities with employees to develop departmental cohesion and collegiality. (5%)
• Works with and under the direction of clinic manager to actively identify problems and opportunities for improvement; identifies appropriate solution, and involves others in the implementation process. (10%)
• Identifies and escalates system problems, environmental issues, and employee issues as appropriate to the clinic manager and nurse supervisor. (5%)

Education:

• No High School Diploma and/or No GED

Work Experience:

• 4-6 years experience in an administrative, clerical, or operations role. Required
• 7-9 years experience in a customer service role within a fast-paced environment. Required

Licenses:

Knowledge, Skills and Abilities:

• Adept at learning new technologies to perform data entry, manage calendars, and create reports.
• Proficient in Microsoft Office applications.
• Strong time-management and organizational skills
• Excellent communication skills both written and verbal

Shift

Days (United States of America)

Work Type

Regular

Salary

$21.37 - $29.92 / hr

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program 

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based heal