Quality Assurance Specialist

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

The Quality Assurance Specialist is responsible for managing and maintaining the laboratory’s Quality Management System (QMS) in compliance with ISO/IEC 17025 (Testing/Calibration) and ISO/IEC 17065 (Product Certification). This role ensures that all testing, calibration, and certification activities meet regulatory, accreditation, and customer requirements. The Quality Assurance Specialist will lead internal audits, oversee corrective actions, manage document control, and serve as the primary liaison with accreditation bodies.

JOB FUNCTIONS

• Maintain and continuously improve the QMS in compliance with ISO 17025 and ISO 17065.
• Ensure document control and proper recordkeeping for policies, procedures, and work instructions.
• Develop and monitor quality objectives and key performance indicators (KPIs).
• Serve as the primary contact for accreditation bodies and regulatory agencies.
• Ensure the lab meets all ISO/IEC 17025 and ISO/IEC 17065 accreditation requirements.
• Manage accreditation audits, external assessments, and regulatory inspections.
• Plan, execute, and document internal audits to assess compliance and identify risks.
• Investigate nonconformities, implement corrective actions, and verify effectiveness.
• Lead root cause analysis (RCA) and continuous improvement initiatives.
• Ensure personnel involved in testing and certification are qualified, trained, and competent.
• Maintain training records and competency assessments.
• Conduct or coordinate quality system training sessions.
• Identify, assess, and mitigate risks to testing validity and certification decisions.
• Promote continuous improvement initiatives in test methods, certification processes, and quality practices.
• Implement Failure Modes and Effects Analysis (FMEA) or similar methodologies where applicable.
• Address customer complaints and ensure proper investigation and resolution.
• Communicate quality system updates and compliance status to management.
• Work with technical staff to ensure test and certification results are accurate and reliable.

Qualifications

EDUCATION AND EXPERIENCE

• B.S. or B.A. in relevant area of study
• 5+ years of experience in quality management, preferably in a testing or certification environment for Electronic/Electrical products
• Strong understanding of ISO/IEC 17025, ISO/IEC 17065, ISO 9001, and relevant regulatory requirements. 
• IRCA Certified Auditor/Lead Auditor is a plus.

KNOWLEDGE / SKILLS / ABILITIES

• Critical Thinking & Problem-Solving: Ability to analyze complex quality and compliance issues, identify root causes, and implement effective corrective actions.
• Proficient in quality management software, document control systems, and data analysis tools. Familiarity with word processing, spreadsheets, and database software.
• Ability to manage multiple priorities, meet deadlines, and maintain structured documentation.
• Skilled in internal auditing, objective evidence assessment, and risk-based decision-making.
• Strong technical writing skills for SOPs, audit reports, and compliance documentation. Ability to clearly explain complex concepts to technical staff, management, and external auditors.
• Interpersonal & Leadership Skills: Ability to lead cross-functional teams, unite staff under quality objectives, and foster a culture of continuous improvement. Must be able to build consensus and manage conflict diplomatically.
• Attention to Detail: Strong ability to detect nonconformities, inconsistencies, and process deviations.
• Skilled in eliciting precise information from staff, auditors, and stakeholders with diverse technical backgrounds.
• Ability to work effectively with individuals from varied professional and cultural backgrounds.

Additional Information

Benefits

• Competitive salary.
• Comprehensive health, dental, and vision insurance for full time employees.
• Retirement savings plan.
• Continuous profess