Food & Beverage Assistant Manager

Overview

The Assistant Food and Beverage Manager is responsible for overseeing the beverage department, and daily front of the house operations of all assigned food venues, enforcing and upholding service excellence standards.

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
• Responsible for supervising all beverage and assigned front of the house operations within the casino and hotel, assisting with the on-going daily operations, guest services, cash control, and interface with other department operations’ team members.

• Assist with the selection, evaluation, and supervision of all beverage team members and assigned front of the house operations team members in accordance with the organizational structure.

• Conduct routine training to include ACE, beverage, and wine familiarization with all service team members.
• Assist in preparing schedules, determining work procedures, and assigning duties orally and in writing, and examining work for exactness, neatness, and conformance to policies and procedures, ensuring all team members understand and are accountable for their area(s) of responsibility.
• Resolve issues or disputes concerning guests and/or team member grievances applicable to departmental or service-related issues.
• Act as a role model for team member and foster teamwork, harmony, morale, motivation, and open communication.
• Mentor and provide feedback to supervisors in the various assigned venues, observing performance, encouraging improvement, coordinating ongoing training, and developing enhanced service standards.
• Use knowledge of applicable liquor codes and food safety guidelines and cleanliness regulations to enforce standards and regulations.
• Maintain and keep accurate records, participate in management, and team member meetings.
• Strive to improve and streamline operations through continuous quality improvement.
• Ensure compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
• Work effectively with peers, team members, and regulatory agency personnel.
• Ensure maximum efficiency and guest service for all departmental activities, monitoring performance standards regularly.
• Study and standardize procedures to improve efficiency of subordinates.
• Perform other related duties as may be assigned by reporting supervisor, including cross training
• Understand and comply with the Eye, Hi, Goodbye program.
• Regular attendance is required.

Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel.  We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations.

• Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements).  Where uniforms are required, they must be clean and pressed at the beginning of each shift.
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details.
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members.
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs.
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise.
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority.
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly.
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to dif