Customer Support Engineer (m/f/d)

<p><span><b><b>Job Description:</b></b></span></p><p><b>Airbus Public Safety and Security (PSS)</b>, an Airbus business unit, offers advanced communication and collaboration solutions to gather, process and deploy intelligence. Its portfolio is tailored to the needs of Public Safety, Defence and Transport, Utility and Industry (TUI). It includes infrastructures, devices, applications and services based on narrowband (Tetra, Tetrapol) and Broadband (4G/5G) technologies (either single, hybrid or multi-technology solutions). As the European leader and a key international player, PSS has customers in more than 80 countries and employs around 1,150 people in 17 countries.</p><p></p><p>The technical team of Airbus in Belgium is looking for a</p><p></p><p><b>Customer Support Engineer (m/f/d) </b></p><p></p><p>to join our company in <b>Diegem (Belgium) or in Leiden (the Netherlands)</b>.</p><p></p><p>The <b>Customer Support Engineer (m/f/d) </b>is responsible for restoring the defined operating status of a PMR (Professional Mobile Radio) system (Incident Management) as quickly as possible.</p><p></p><p><b>Tasks &amp; Responsibilities:</b></p><p><u>Incident Management</u></p><ul><li>Participate in the on-duty cycle (24/7 on-call for incidents)</li><li>Responsible for analyzing faults in customer systems; taking over incidents and technical requests from the Service Desk</li><li>Responsible for maintaining and controlling the contractually agreed service levels</li></ul><p><u>Problem Management</u></p><ul><li>Responsible for the implementation of problem management with colleagues’ support; safe handling of all necessary diagnostic tools and measuring equipment for the comprehensive recording of debug information with provision of the necessary indications to 3rd level support.</li></ul><p><u>Other Tasks</u></p><ul><li>Carry out integration tasks of individual hardware and/or software elements with a variety of functions and links and implement them in coordination with other teams in a complex system environment</li></ul><p></p><p><b>Qualification &amp; Skills:</b></p><ul><li>Completed university studies (bachelor or master), e.g., electrical engineering / communications engineering or computer science <b>or</b> completed 3-year technical vocational training and, building on this, completed at least 2-year technical training as a technician specializing in communications engineering, communications electronics.</li><li>In addition, the CSE has proven knowledge in at least one special field (e.g., elements of radio communication networks (4G/5G, TETRA, TETRAPOL, DMR, … infrastructure, access networks, applications and tools or in IP backbone or IT security, virtualization technologies).</li><li>Experience in configuration, commissioning and troubleshooting in one or more of the following domains:<ul><li>Digital radio/mobile radio systems 3/4/5G including subscriber management systems</li><li>Operating systems (UNIX/Linux/Windows)</li><li>IT systems, IP networks and network management systems (NMS)</li><li>IT security architectures and network hardening techniques</li><li>TETRA/TETRAPOL/DMR networks providing mission and business critical communication services</li></ul></li><li>English and Dutch spoken and written (fluent); French spoken (fluent)</li><li>Structured thinking and ability to solve problems analytically</li><li>High service and customer orientation</li><li>Working on call</li><li>Class B driving license</li></ul><p></p><p><b>What we offer:</b></p><p>Join an international company offering reliable, innovated and highly renowned solutions. Benefit from a Global and Local team experience and work transversely within and outside the Group. Besides autonomy, personal growth and development possibilities, we offer a competitive remuneration package.</p><p>Read more about us and what we do on:</p><p><a href="https://criticalcommunications.airbus.com/en" rel="noopener noreferrer" target="_blank"><span>https://criticalcommunications.airbus.com/en</span></a></p><p></p><p>You are highly motivated and want to get to know all about the world of <b>Customer Support</b>? Then apply now and please upload the following documents via the “apply”-button: <b>cover letter, CV, relevant transcripts, letters of reference.</b></p><p></p><p>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.</p><p></p><p><span><b><b><b><b>Company:</b></b></b></b></span></p>AIRBUS DS SLC Branch Belgium<p></p><p><b>Employment Type:</b></p>Permanent<p>-------</p><p></p><p><b>Experience Level:</b></p>Professional<p></p><p><b>Job Family:</b></p>Customer Eng.&amp;Technical Support&amp;Services &lt;JF-CS-PS&gt;<p></p><p>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will on