Senior Manager - Service Delivery Optimization (SDOT)

Company OverviewFanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.  As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
Join our dynamic Fanatics Accounting Shared Service organization as the Senior Manager of our Service Delivery Optimization. We are seeking a hands-on and forward-thinking teammate with experience in driving change and transformation within Accounting Teams. In this role, you will play a crucial part in supporting the Fanatics’ development and maturity, preparing for growth, and enhancing scalability. You will also collaborate closely with various stakeholders, including Senior Management, Directors, and cross-functional teams, to drive process and system improvements,elevating efficiency, accuracy, and compliance. If you are a collaborative, professional, and service-oriented leader with a passion for optimizing service delivery within Accounting Shared Services, possess strong systems implementationexperience, and have a strategic mindset to drive improvements, we invite you to apply for this exciting opportunity. Join us in shaping the future of our Accounting Shared Services organization.
Core Responsibilities:1. Process Re-Design and Change Management:• Develop and implement a program management model to assess current stateprocesses.• Identify process improvements and create a roadmap for re-engineering manualprocesses.• Collaborate with Holdings Group, Business Verticals, and cross-functional businesspartners on change management and process improvement impacts.• Implement change management plans and ensure SOX internal control frameworkcompliance.• Provide thought leadership for accounting shared services processes, bringing newideas, solutions, and best practices to the design and operational teams.
2. Development of SOPs and KPIs:• Manage the development of Standard Operating Procedures (SOPs) and ProjectManagement/KPI trackers.• Identify and track key process metrics to measure benefits achieved viatransformation efforts.• Prioritize process improvement initiatives impacting Accounting Shared Services andestablish success measures.
3. Project Management:• Collaborate with Accounting Shared Services Leadership Team and businessverticals’ Controllership leaders.• Strategically manage monthly meetings between Accounting Shared Services andVertical Controllership teams.• Drive improvements and efficiencies in the monthly close process and optimizationprojects.
4. Process Improvement and Systems Implementation:• Project Lead the implementation of process and controls improvement plans.• Collaborate with the Enterprise Finance and Technology Transformation Team ondigital initiatives including RPA utilizing Automation Anywhere.• Leverage systems implementation experience to assess, recommend, and integratecutting-edge technologies for process optimization.• Collaborate with Finance Technology teams to ensure seamless integration ofsystems and processes during Oracle Fusion ERP implementation.• Provide expertise in the implications of system changes on accounting processes.
5. M&A Integration:• Support M&A Accounting Shared Services Integration efforts.
Qualifications:• Bachelor’s Degree in Accounting, Finance, or related field required.• 2+ years of hands-on management experience leading accounting or finance teams with strategic initiative development.• 5+ years of experience in accounting or finance transformation, strategy & assessment, or leading digital transformation programs.• Solid understanding of Proc