Senior Sales Incentive Compensation Manager

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities, and seeking effective solutions to challenges that make things better.

Overview: 

The Sales Incentive Compensation Manager is responsible for the delivery and administration of LivePerson’ global sales incentive compensation program. This role reports into the Director, Global Financial Planning and Analysis and will partner closely with the Revenue Operations team to ensure effective and scalable compensation plan designs across the LivePerson’ commercial organization. This role is also accountable for reporting plan effectiveness and forecasting of incentive compensation expenses globally and managing the SPIFF application.

Responsibilities include:

• Lead the creation and articulation of a compensation philosophy that aligns with LivePerson’ values and mission.
• Manage all incentive compensation calculations and payouts globally.
• Act as the liaison across different functional groups including Corporate Compensation, HR, Legal, Field Operations, Sales, Customer Success and Finance leadership.
• Ownership of all business processes related to plan delivery and administration to include ownership of the SPIFF application.  Manage the SPIFF relationship.
• Configure Incentive compensation plans in SPIFF.  Rollout plans to plan participants.  Monitor plan performance and coordinate payments with Commercial Leadership, Finance and HR.
• Work closely with Field Operations, IT and the CRM Application Manager to upgrade to SPIFF.
• Create plan documents and communicate plan details to employees via SPIFF. 
• Implement and maintain rigorous audit process to ensure data integrity.
• Create & manage sales contests and SPIF’s with the assistance of the Field Operations team and CRM Application manager.
• Maintain policies, procedures and controls for incentive compensation plans.
• Build incentive compensation dashboards and reports in SPIFF, providing Sales leadership real-time visibility into plan performance and effectiveness.  Partner with regional Vice Presidents, establish monthly meeting rhythm with Sales Leadership to review plan performance. 
• Work with Revenue Operations and Finance leadership to develop quarterly forecasts and annual budgets on incentive compensation expenses.
• Mid-term (12-24 months):  Build/Develop a team of highly efficient incentive analysts responsible for supporting LivePerson’ growing commercial organization.

Requirements 

• 5+ years of incentive compensation experience.
• Experience managing SPIFF’ s sales incentive platform a plus.  
• Xactly Configuration and Reporting Certification Levels 1-3 preferred.  This will translate into management of the SPIFF application.
• Demonstrated knowledge of best practices in incentive compensation – plan delivery, process management, and administration.  
• Knowledge of industry benchmarks in plan creation and compensation benchmarks.
• Ability to build relationships and to influence and collaborate across departments in order to achieve objectives.
• Possess a high level of integrity. Be widely trusted, direct and truthful, with the ability to establish and maintain effective relationships and gain confidence.
• Solutions and client service-oriented, with an emphasis on problem solving.
• Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands.
• A data-driven mindset and strong demonstrated analytical and problem-solving skills – ability to influence, drive decisions and lead discussions utilizing data.
• Willingness to travel quarterly to Portugal (or other locations) to meet with the Field Operations team and key stakeholders.  Attend the Global Sales Kick-off.

Education:

• Bachelor’s degree required or the equivalent in experience. Business administration, finance, economics, or o