Team Lead, UX

ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.    

 

 

General Summary:

The Team Leader of UX is responsible mentoring entry level and experienced UI and UX designers in a fast-paced SaaS/Agile environment to create a best-in-class user experience for our ConnectWise suite of web applications. This role supports cross-functional teams to create a superior user experience for multiple products across platforms.

Essential Duties and Responsibilities: 

• Sets day to day operational objectives for the UX team
• Supervises support and/or professional level colleagues
• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders 
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team of UI and UX Designers
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Guides the product teams to understand our partners and their needs through market analysis, customer research, and feedback
• Collaborates with product managers, engineers, architects, and designers to understand the product requirements, use cases and user journeys to produce a superior user experience
• Embeds design-thinking processes around user research, rapid prototyping, testing & iteration
• Maintains design consistency, utilizing our DSM, defined patterns, interaction design, etc.
• Designs or delivers feedback on anything from workflows and wireframes to prototypes
• Ensures all design deliverables are completed on time and accurately

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Exceptional leadership and customer service skills
• Willingness to work in a team environment
• Strong organizational skills to give the team direction
• Professional presence suitable for interaction in meetings, in-person, or via email
• Excellent presentation and communication skills
• Management skills to oversee direct reports, deliver updates, and track progress
• Skilled in managing and collaborating with a remote team
• Aptitude to make decisions from a data-driven perspective
• Comprehensive design portfolio displaying recent user-centered design work
• Proficient in user-centered design, UX research, UX strategy, and interaction design
• Intermediate knowledge of design tools such as Figma or equivalent

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 2+ years of relevant experience
• 1+ years of managerial experience
• Preferred: previous experience with Agile based project execution

Working Conditions: 

• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required

 

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.