COMPUTER SUPPORT TECH I - 73001143

Requisition No: 841217 

Agency: Department of Revenue

Working Title: COMPUTER SUPPORT TECH I - 73001143

 Pay Plan: Career Service

Position Number: 73001143 

Salary:  $44,852.76 / Annually 

Posting Closing Date: 11/25/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

General Tax Administration

Computer Support Tech I (Operations Analyst II)

Orlando

The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This is a Computer Support Tech I - Operations Analyst II position in the General Tax Administration Program, Business Technology Office, Solutions Support Unit. The incumbent provides user support for the Audit and Collection Units, administers the Department's Local Area Network (LAN), and coordinates with the Information Services Program (ISP) to resolve technical issues related to hardware, software, communication components, and system security requirements. The incumbent also performs ongoing networking audits to ensure security compliance and system integrity.

MINIMUM REQUIREMENTS:  

• One year of experience providing technical support.
• Experience researching system issues and implementing system resolution.
• Professional experience supporting users in Microsoft Office Suite

SUBSTITUTIONS:

• College education or certification in an information technology field can substitute for the technical support experience on a year-for-year basis.

SPECIAL NOTES:

• This position requires travel to other service center locations. For all travel, you will use your own means of transportation. Travel costs will be reimbursed according to agency policy.

SALARY: The hiring salary for this position generally will not exceed $3,737.73 monthly/$44,852.76 annually.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Denise Northern, (850) 617-8444, Denise.Northern@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: