Manager, Account Management - Manhattan

About the Role

The Manager, Account Management role is critical to growing Uber Eats in the Northeast. You will be responsible for managing and driving the success of a team of individual contributors whose core responsibilities focus on the retention and growth of our Restaurant Partner base in Manhattan. It is a multi-faceted role in that it requires you to be a strong people leader with a proven ability to direct your team's efforts to drive key business metrics, while also taking a people first approach to develop and mentor both individual contributors and manager level team members across the Post Sale organization. Bonus points for knowing the local restaurant industry!

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

Grow - Drive merchant revenue and value on Uber Eats through deepening our partnerships with them, leveraging Uber Eats tools such as marketing and product adoption, as well as new and innovative initiatives

Connect - Engage directly and through your team with local restaurants and influencers, and understand which brands are key for us to unlock. Staying informed on restaurant trends is key to success in this role.

Lead - Manage a team of highly skilled individual contributors that work to retain and grow our New York and New Jersey Restaurant Partners, while taking a people first approach to support development opportunities for members of the team.

Influence - Work cross-functionally with our Sales, Product, Operations and Analytics teams to improve the Restaurant partner's experience and achieve revenue targets.

Strategize - Work with senior leadership across the Sales and Ops org to devise and execute on the overall strategy for retaining and growing our SMB restaurant partner base.

Analyze & Experiment - Develop and speak to models that evaluate the economic and strategic costs and benefits of various retention and growth initiatives programs and experiments.

Diversity, Equality & Inclusion - Contribute to a culture that is committed to growing and empowering a more inclusive and diverse team environment.

---- Basic Qualifications ----

4+ years of experience within the Account Management or Sales organizations

---- Preferred Qualifications ----

3 years in management preferred

Experience being a leader among peers, influencing cross-functional partners and setting an example for others

An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes

Experience working closely and communicating effectively with diverse set of stakeholders in an ever-changing, rapid growth environment

Extensive track record of call/seller/am coaching, developing people and building high performing teams.

Excellent at building and auditing Account Management processes along with analyzing and articulating problems and opportunities therein

High EQ and natural interpersonal skills. A connector and expert communicator

Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment

For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award, sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.