Senior Product Manager, Core Messaging

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

We’re hiring a Senior Product Manager for Braze’s Core Messaging team to lead the development of products focused on guaranteed message delivery speeds.

The Core Messaging (CM) Team is responsible for Braze’s message sending pipeline and delivery controls, which enables marketers to reliably send messages to end-users at scale. Braze collects hundreds of billions of data points each month and sends billions of messages to end-users daily. Ensuring reliable delivery with strong controls is a must.

As a PM on the team, your initial focus will be to build out Braze’s Service-Level Agreement-backed transactional messaging product suite. This will require you to work closely with go-to-market teams to understand the opportunities available to us in this space, and work with Engineering and Design to build the product/s that enable us to capture this market. This role also involves close collaboration with other Braze product teams to develop messaging channel-specific product enhancements.

Responsibilities:

• Build and own the product roadmap and strategy for your product area
• Work closely with engineers and product designers to bring new products and features to life
• Immerse yourself in understanding our customers, market trends, and the technology landscape
• Stay abreast of our evolving product offerings and work with teams to improve our product accordingly
• Collaborate with user experience researchers to help identify future product opportunities
• Ensure the continued quality and stability of your product to retain customer trust

WHO YOU ARE

• 5+ years of Product Management experience
• Familiarity with performance metrics, service-level agreement concepts, and RESTful APIs
• Ability to analyze data and metrics to inform product decisions and measure success
• A genuine interest in technology and innovation in the messaging and customer engagement space
• A proactive, positive, can-do attitude. You drive projects to completion excellently, and are always looking for new ways that processes and products can be improved
• Ability to work within a cross-functional team and balance multiple projects at once
• Eagerness to learn and grow
• Bonus Points:
• Experience at a B2B SaaS company
• Experience with product offerings that include SLAs
• Marketing industry experience or subject matter expertise

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $140,400 and $222,075/year with an expected On Target Earnings (OTE) between $156,000 and $246,750/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans