Clinic Services Representative- Part-time

Coordinates clinic activities including greeting and checking in clients, maintaining schedules, document scanning, and insurance verification/authorization.

SCHEDULE: Part-time 20 hours/week. Monday-Friday afternoon hours (1-5p, 2-6p, or 3-7p to help cover needs of satelite clinics).

Flexibility in hours for coverage when needed.

MAJOR RESPONSIBILITIES & DUTIES:

Provides support to clinic operations, including scheduling, and customer service.

• Provides excellent customer service to any individual presenting to the clinic. Communicates in a positive and professional manner with client/guardian on any registration, scheduling or any other issue related to services at Boys Town.

• Processes incoming phone calls to maintain provider schedules, completes new client intake forms using Adobe DocuSign, registers new clients, takes clinical call information, referral requests, answers client questions, and assists with billing and insurance questions.

• Greets clients as they arrive, verifies, and accurately enters client information into the electronic record system (e.g. Epic), updates demographic and insurance information, scans insurance cards, collects copays, checks in the client in the electronic record system, and notifies the provider of client arrival. Confirms legal guardianship status when applicable, obtaining legal guardianship documentation and consents.

• Works with Medicaid and third-party insurances to obtain authorization for appropriate authorized services; communicates approved client authorized services to provider.

• Obtains, understands and communicates accurate benefit information and eligibility to client and provider.

• Works with outside community sources to obtain necessary information for services.

• Scans correspondence and notes in proper location in client electronic record.

• Starts release of information requests in the electronic health record.

• Responds to emails, questions, or requests in a timely and efficient manner.

• Registers clients in REDCap upon completion of initial appointment.

• Responsible for opening and closing of the clinic front desk areas, ensuring security of information and the area.

• Orders forms and office supplies as needed.

• Monitors client waiting areas to ensure a clean, safe, and comfortable environment. Organizes books and magazines in the waiting area as needed.

• Calls clients to confirm appointments as needed.

• Assists other Behavioral Health Clinic sites as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of computerized scheduling, electronic records systems, and health insurance including Medicaid.

• Ability to maintain complex, confidential records.

• Ability to communicate in an articulate, professional manner while maintaining necessary degree of confidentiality.

• Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent required.

PREFERRED QUALIFICATIONS:

• Minimum of 1 year of experience in a multiple provider hospital, clinic, or private environment preferred.

• Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.

• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:

• Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks.  Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.

Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over