Senior DevOps Engineer

The Senior DevOps Engineer will be responsible for maintaining and supporting CI/CD pipelines, infrastructure as code, and cloud-based applications in a highly collaborative and fast-paced environment. Responsibilities include configuring and supporting all aspects of enterprise applications, identifying and correcting performance issues, and providing technical and operational support to application developers, infrastructure teams, and end-users. The successful candidate will help drive and deliver the enterprise resiliency and disaster recovery program. The incumbent will be involved in supporting and troubleshooting all aspects of application functionality, designing automated solutions, capacity and performance management, application monitoring, software installation and configuration, technical support, and server security management.

• Owns enterprise Agent experience applications from a configuration and operational support perspective.
• Provides technical testing support, supports production systems and development installs, deployments, and upgrades.
• Collaborates with Applications Development, Infrastructure and Operations, and Operational Support teams.
• Performs application installation, administration, configuration, patching, performance monitoring, backup, and recovery.
• Conducts triage support, troubleshooting, root cause analysis, and problem resolution.
• Performs intermediate to advanced troubleshooting, testing, and debugging to resolve process, application batch, or testing failures.
• Provides enhanced testing support for production fixes and deployments.
• Performs root cause analysis and provides solutions via troubleshooting production batch processing and runtime failures.
• Attends triage and troubleshooting calls, providing analysis, resolution, and recommendations on issues.
• Completes performance analysis on escalated issues for end-user response time or reported slowness of system resources.
• Presents findings and/or recommendations to stakeholders and upper management.
• Proactively works on automation of internal and external team processes.
• Reviews and manages process improvements for installs, deployments, and upgrade plans.
• Automates processes via scripts and tools to create organizational efficiencies.
• Performs/assists in periodic and emergency system and patch maintenance while minimizing client and customer impact.
• Provides monitoring support of production and development systems, space alerts, new database, and user requests.
• Adheres to current security guidelines.
• Collaborates with the Asset Management team to manage company assets from acquisition through end-of-life.
• Conducts regular audits and maintains accurate records of all technology assets in inventory systems.
• Assists in vendor, internal, and external audits of all technology assets in inventory systems, including providing technology procedures, exports, and reports as needed.
• Participates in projects related to technology asset management, such as asset migrations, upgrades, and system implementations.

• 5+ years professional experience with Bachelor’s degree in Computer science or related field. 
• Experience in projects working as a member of a technical team and leading the rollout of production and test systems.
• Strong expertise in CI/CD pipelines and Infrastructure as Code (IaC) for automating deployments and managing cloud infrastructure is a must-have.
• Hands-on experience with Azure cloud platforms is a must-have.
• Proficiency in DevOps tools and technologies, including Docker, Podman, Kubernetes, Jenkins, Ansible, and Git, is a must-have.
• Extensive experience with the monitoring tool Datadog is a must-have.
• In-depth knowledge of Linux administration, particularly RHEL 8 and higher, is a must-have.
• Ability to identify key issues and details, and present understandable alternatives to both technical and non-technical individuals.
• Ability to create and maintain technical documentation to support the testing, installation, operations, deployment, and maintenance of products.
• Proven ability to effectively present data to facilitate understanding of findings.
• Ability to solve complex problems using analytical and creative problem-solving skills for design, development, and testing of systems.
• Strong knowledge of statutes/codes/regulations, including program procedures, methods, and practices and their application to specific situations.
• Ability to develop and analyze technology heatmaps and subsequently develop plans to remediate hardware/software nearing End of Life/End of Support.
• Competent at adhering to organizational processes and procedures including but not limited to scrum, various design artifacts.