Temp Resident Coordinator-CWSP Mt. View P/T (78297)

Position: Temporary Resident Coordinator                                   

Location: Cold Weather Shelter Program, Mountain View

Reports to: Program Manager 

Shift: Swing/Overnight               

Employment Type: Temporary, Part Time, Non-Exempt            

Compensation: $24.27/Hourly                            

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

POSITION OVERVIEW

The Resident Coordinator is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like food services and ensuring each participant’s essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping areas.

REPORTING RELATIONSHIPS

This role reports to the Program Manager.

PRIMARY RESPONSIBILITIES

Direct Client Service (90%)

• Responsible for the care, safety and supervision of program participants and guests
• Perform basic safety and security checks for participants
• Implement and enforce HomeFirst guidelines and site rules
• Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members
• Check guests into and out of the facility using the Homeless Management Information System (HMIS)
• Document all notes of services provided into HMIS within 3 business days
• Complete intake of potential participants including thorough and accurate VI-SPDAT assessments
• Work with participants to execute their personalized housing plan
• Provide direct guest support with developing, updating, and reassessing housing plans
• Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to HomeFirst’s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model
• Complete and submit Incident Reports, Behavioral Contracts, and other forms as needed
• Provide information, referrals, housing resources, and program support to program participants
• Distribute clothing, linens, toiletries, and any other items supplied by the program
• Restock program supplie