Field Application Scientist - Remote

Requisition ID:  34289  

 

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

 

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

Field Application Scientist, CTT

 

JOB SUMMARY

Terumo BCT is a global leader in the manufacturing of blood and cell processing equipment. As the field of cell therapy is a fast-moving, ever-changing landscape, at Terumo BCT we take pride in providing relevant automated solutions to researchers and developers in cell and gene therapy manufacturing to enable them to bring tomorrow’s therapies to market.   As part of the Cell Therapy and Technology (CTT) Group, this position will play an important role in the sales process and engage with prospective customers in partnership with the regional sales team to qualify leads, assess readiness for automation, developing evaluation plans, and product training for the entire CTT portfolio. 

 

ESSENTIAL DUTIES

• As part of a global sales process, the Field Application Scientist works closely with the regional sales team, and partners with marketing, training, and R&D.
• Subject matter experts for the CTT portfolio of products and solutions, and applications. Partner with Sales Associates in the engagement of potential customers, and the evaluation of their readiness to transition from manual to automated platforms.  
• Responsible to discuss with scientific leaders about their cell therapy technology projects, understand their needs and help them with the technology transfer to Terumo BCT platform.
• Responsible to apply up to date local and federal regulations that control cell therapy, manufacturing and clinical application (such as FDA, GMP, FACT, ISO etc. depending at the designated region).
• Assist the customer during the planning phase to ensure all reagents, supplies, and documentation is in place before the training start.   
• Coordinates, directs, and conducts customer training programs, as well as, supports field associates with assistance from internal scientific resources as needed.
• Provide technical support and assistance throughout the sales process to help ensure customers receive the technical support required to transition from manual processes to automation.  
• Works closely with customer implementation teams and staff to ensure an efficient implementation of Terumo BCT system products and services.
• Identifies, solves, documents, and provides written solutions to recurring, complex and/or unusual customer problems in a timely manner.
• Performs ongoing market assessment of customers' technical needs and problems and provides feedback to Product Development Team to recommend appropriate changes of the product or service.
• Identifies the need for, defines, and develops protocols for Terumo System products in cooperation with customers and evaluation partners.
• Frequent communication with industry representatives, customers, and regulatory agencies on project matters.

 

MINIMUM QUALIFICATION REQUIREMENTS

 

Education

Master’s degree, or equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.  PhD degree preferred.

 

Experience

Minimum 3 year experience

• Experience in cell culture and cell processing.  Experience with different cell processing platform such as: bioreacto