Senior Software Implementation Consultant (US)

About us 

We’re an award-winning, fast-growth, enterprise software company headquartered in Edinburgh, increasingly expanding our team across the UK and US. We recently won the ScotlandIS Digital Tech Enterprise Business of the Year award and have previously been recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years.  

Dayshape is an enterprise-focused advanced resource management solution, incorporating AI and intelligent automation to help professional services firms optimise their workforce like never before. It’s built to handle large, complex, and ever-changing requirements. 

Our customers include some of the world’s biggest names in Accountancy and we’re now expanding into broader sub-industries of Professional and Business Services (initially management, IT & tech consulting). Dayshape is used every day by tens of thousands of users in more than 50 countries across five continents. 

As a company, we live our values every day and we're committed to our friendly and inclusive environment. 

About the role 

If you are technically minded and experienced in complex software implementation projects, data mapping and interested in improving resource management for professional services firms then we’d love to hear from you.  We’re further growing our business in the US with a great pipeline of enterprise prospects, and we need to grow our customer-facing Professional Services team to support this.  We need another senior team member in the US to help onboard our new customers and develop our internal and external processes.  

You will work on implementation projects with newly signed and existing customers. We have a process for onboarding our customers that guides each project but also need you to be independent and driven, analytical and keen to learn our product. You’ll be an advocate for Dayshape, consulting and guiding customers to get the most out of our product. As a Workday partner, having previous experience implementing Workday would be beneficial.  

What you’ll do 

Work on no more than 2-3 projects at any one time, doing the following:  

• Demo Dayshape to new and prospective customers as part of the pre-sales and onboarding project 

• Work with the Head of Department and team leads to solution customer requirements and support the production of Statement of Works 

• Understand a customer’s as-is process and how to onboard them to Dayshape 

• Lead requirements gathering workshops with customers, know the right questions to ask, pick up on any areas that are unclear and dive deeper to clarify business needs early on 

• Advise customers how Dayshape should be configured for them to have the best possible experience from Day 1, and implement that configuration 

• Understand and build workflows for Accountancy and Professional Services firms 

• Gather information from the customer to allow our engineering team to build the required integrations 

• Prepare and deliver customer train the trainer training  

As a senior member of the department you will:  

• Support the Professional Services team with technical guidance  

• Identify areas of improvement for customers and Dayshape rollout methodology 

• Mentor less experienced members of the team, ensuring you share your knowledge and experience and instil best practise ways of working 

About you 

• A minimum of 5 years experience implementing complex SaaS and/or ERP solutions to enterprise customers, including Accountancy, Professional Services, Media Agencies or IT Consultancies 

• Hands on experience configuring SaaS solutions and mapping data for integrations 

• Strong customer facing skills, we need you to win their hearts and minds and hand-hold them through their Dayshape journey   

• You will have a consultative attitude and demonstratable experience providing solutions to customers requirements 

• The ability to contextualise the pain points in capacity planning 

• Logical and analytical mindset 

• Demonstrable experience learning new complex systems - we need you to learn Dayshape and stay on top of each new development, our releases happen every 6 weeks so this is always a moving target 

• You will be great at listening 

• Working knowledge of JSON, SQL and Javascript  

• We are looking for someone who can hit the ground running, with boundless enthusiasm. 

• Experience mentoring less experienced members of the team