Bilingual Admin Assistant

The Administrative Assistant provides essential support to the Property Manager in the day-to-day operations of the management office. This role ensures smooth office functionality while delivering exceptional customer service to owners, residents, vendors, and visitors.

Essential Duties and Responsibilities:

• Answer and return calls and emails promptly and efficiently throughout the day.

• Receive and respond to all resident inquiries, directing them appropriately as needed.

• Create work orders as required and follow up with maintenance to ensure timely completion.

• Prepare and issue violation letters as needed and monitor for required corrections.

• Collaborate with maintenance and security teams to process reports and relay information.

• Process applications and prepare files for resident screenings.

• Handle Architectural Modification requests and coordinate with contractors.

• Schedule vendors, maintenance repairs, meetings, and property-related appointments.

• Maintain accurate filing for unit files, vendor files, and online records/website.

• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.

• Perform or assist with any operational tasks required to maintain workflow and meet deadlines.

• Notify the Property Manager of unusual equipment or operational issues and the need for additional supplies or materials.

• Participate in meetings and work groups to coordinate activities, discuss issues, secure approvals, solve problems, and stay informed of new developments.

• Assist with or complete special projects and other tasks as assigned.