Technical Product Support III

Technical Product Support III

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Job Description

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CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.  
 
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.  

  

Role Description: As a Technical Product Support III specialist, you'll be a vital member of our team, responsible for delivering first-rate support to our customers using your strong technical skills and communication abilities. You'll troubleshoot a variety of issues, answer questions about our application tools, and work closely with customers to find timely, thoughtful, and complete solutions. Your contributions will directly impact customer satisfaction and contribute to our departmental goals. 

This role is Hybrid with 3 days onsite in Richmond, VA and 2 days remote.

 More than just fixing problems, you'll: 

• Become a product expert: Master our application tools inside and out through continuous learning and collaboration with colleagues. 
• Be a customer champion: Build strong relationships with customers, actively listen to their needs, and go the extra mile to exceed their expectations. 
• Think critically and creatively: Diagnose complex technical issues, research solutions, and develop effective workarounds. 
• Collaborate effectively: Work hand-in-hand with colleagues in different teams to provide seamless support experiences. 

Basic Qualifications: 

• Ability to troubleshoot Windows applications and understand SaaS models 
• Independent work ethic, time management, and problem-solving skills 
• Collaborative and adaptable team player with a learning mindset 
• Bachelor's degree from an accredited, not-for-profit University or College. 
• A track record of commitment to prior employers. 

  

Preferred Qualifications: 

• SQL experience
• Experience with CRMs (Salesforce, Hubspot, proprietary etc.)
• Professional experience in customer service, involving effective communication and relationship-building with clients through phone, email or in-person interactions 
• Experience with database and web-based software 
• Knowledge of commercial real estate industry 
• Willingness for occasional after-hours support 

What’s in it for you?   

  

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.  

  

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.  

Our benefits package includes (but is not limited to):  

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug  
• Life, legal, and supplementary insurance  
• Virtual and in person mental health counseling services for individuals and family  
• Commuter and parking benefits  
• 401(K) retirement plan with matching contributions  
• Employee stock purchase plan  
• Paid time off  
• Tuition reimbursement  
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes 
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups  
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks  

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.  However, please note that CoStar Group is not able to provide visa sponsorship for this positi