CFC Tools Enablement & Process Excellence, Sr. Manager

ROLE SUMMARY

We are seeking a motivated and strategic leader to define, document, and optimize the processes that enable our Customer Facing Colleagues to deliver best in class customer engagement. The CFC Process Excellence and Tool Enablement, Senior Manager will focus on designing and improving standardized processes, building strategic documentation, and managing the CFC Tools training content that support field execution.

ROLE RESPONSIBILITIES

Tools and Training Enablement

• Design training that focuses on core CFC Tools (ex. Veeva, Triage, Valkre) functionality and navigation, ensuring CFCs clearly understand how to access, navigate, and use system features

• Create and maintain feature-based training guides, e-modules, job aids, playbooks, and quick reference material tied directly to SOPs and tool workflows
• Collaborate with GCET and CFCD to integrate tools based “buttonology” into formal training curriculum
• Ensure training is continuously updated to reflect system enhancements and process/SOP changes

Strategic Alignment

• Drive strategies that align process optimization, SOP governance, and tools training with enterprise objectives
• Ensure SOPs and Tools training reduce administrative burden while enabling efficiencies and effectiveness across the enterprise
• Providing functional and feature expertise in the design and development of innovative, integrated curricula aimed at disseminating best practices, enhancing skills, and increasing practical knowledge of core sales technology applications by commercial customer-facing colleagues as well as documenting relevant business processes

Process Design, SOPs & Optimization

• Define, document, and continuously optimize CFC Processes (e.g targeting, call planning, customer journey mapping, territory management)
• Develop, standardize, and maintain SOPs for both CFC workflows and enabling processes
• Supported by CFC Excellence Lead, partner with Commercial Operations, Business Operations, Customer Facing Colleague Delivery, Data Science, Customer Experience, and IIS teams to ensure SOPS are practical, scalable and aligned with business needs. 
• Regularly evaluate and refine SOPs and processes to eliminate inefficiencies and drive consistency across the field

BASIC QUALIFICATIONS

• Bachelor’s Degree and 6+ years of relevant work experience
• Proven ability to develop and maintain SOPs, processes, and governance structures
• Strong experience in tool-based training design (feature navigation, functionality enablement
• Expertise in instructional process design and workflow mapping to translate complex operational procedures into engaging, learner-centered training materials
• Familiarity with pharmaceutical field engagement processes (targeting, call planning etc.)
• Strong understanding of CFC Tools and Technologies (Ex. Veeva, Triage, Valkre)
• Demonstrated understanding of CFC end to engagement process and practices
• Strong written and verbal skills, including interpersonal communication
• Advanced Microsoft Office Suite skills and strong competency with tools
• Outstanding presentation, facilitation and writing skills
• Excellent organizational abilities. Capacity to manage multiple complex projects simultaneously
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Travel is required as per business need, primarily between NYHQ, Pfizer Connect Centers including Conferences and POA’s

OTHER JOB DETAILS:

• Last Day to Apply: November 21, 2025
• Work Location Assignment: Hybrid, 2-3 days onsite/week, US Commercial Pfizer site required (Pfizer’s Log in for Your Day Policy).

The annual base salary for this position ranges from $120,800.00 to $201,400.00.* In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, pai