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Business Office Manager
Wallick CommunitiesCincinnati, United Statesfull_timeVerifiedPosted 24 Apr 2025
About the role
Wallick Mission: Opening doors to homes, opportunities, and hope. Wallick Values: Our Values flow directly from our Mission and set the expectation for how all associates work together. These values are:• Care• Character• Collaboration Position Summary: The Business Office Manager directs the daily operations of the business office and supportive services in a smooth and efficient manner. The Business Office Manager is part of the management team for the building, will supervise the receptionist team for the building, and have Manager on Duty rotation (weekend shift rotation) and holiday rotation. Qualifications Required:• Associates degree or higher in business or finance, or equivalent experience • Minimum of 2 years in a business office role within senior living or skilled nursing required. Proven experience in accounts receivable, collections, and Medicaid billing preferred.• Familiarity with HIPAA and resident privacy compliance in financial recordkeeping.• Ability to read, analyze and interpret financial reports, while understanding common accounting procedures (debits/credits) including understanding of ledgers and basic accounting skills. • Technically savvy with Microsoft Office suite, workplace collaboration tools such as Excel and MS Teams, other financial and accounting systems, experience with Yardi highly desirable. • Effective written and verbal communication with residents, families, and business partners. • Customer service oriented and ability to resolve customer concerns. • Ability to make complex decisions with high judgement in partnership with the Executive Director and Regional Business Office Manager. Business acumen and the foresight to see potential issues down the road. · Strong organizational and multi-tasking skills with the ability to manage competing priorities · Great time management and initiative to meet deadlines and produce accurate work. · Effectively collaborate with sales and nursing for move-ins/outs and care level changes, all to ensure the best resident experience. Functions and Responsibilities: Resident Responsibilities:· Manage the full resident lifecycle from an administrative standpoint, including completion of resident agreements, coordination of move-in/move-out processes, and maintenance of filing systems. · Process Community billing and send monthly statements to Resident/POA and oversee all aspects of the community’s billing process, including generating and sending monthly statements, processing payments, and managing collections for all payors. follow up on late or incorrect payments from all payors. Maintain and update accurate resident financial records and data to support internal processes and external billing requirements, including Medicaid claims. · Serve as the primary liaison for residents and families on administrative and billing-related inquiries, ensuring clear, timely, and compassionate communication.
Community Responsiblities:· Supervise the front office team, ensuring smooth daily operations, consistent coverage, and a professional, welcoming environment.· Supervise the day-to-day front office functions and staff to include te
Community Responsiblities:· Supervise the front office team, ensuring smooth daily operations, consistent coverage, and a professional, welcoming environment.· Supervise the day-to-day front office functions and staff to include te
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