Associate Client Success Manager

With general direction from a manager, the Associate Client Success Manager works to support Client Success Managers on the team who drive the strategy and execution of digital promotions on behalf of assigned CPG clients, thereby learning and growing their skills to progress on the team.

The Associate Client Success Manager assists with maintaining professional client communications, handles various administrative tasks, and performs outbound cold calling to help build the pipeline.

Primary Accountabilities:

Operational (100%)

• Assist with client digital promotions campaigns, ongoing contract management, contract renewal and expansion opportunities

• Participate in developing recommendations and execute promotional programs that align with overall client KPIs and/or individual campaign goals; must be able to articulate and defend strategy

• Maintain and utilize current sales and product materials; learn to create compelling client-ready assets to motivate and inspire stakeholders, focusing on the clear and concise communication of data-driven recommendations

• Coordinate internal and external communications, garnering support and getting appropriate buy-in across teams

• Work with multiple departments at Inmar and the client (e.g., Sales, Operations, IT, Promotion Analytics, Marketing, Reporting, Agencies, etc.) to execute digital campaigns, understand trends of the business, identify and seize new opportunities to grow revenue, and resolve any potential issues

• Help to monitor campaign metrics to support efficient assessment and optimization of digital promotions, making informed and timely recommendations to enhance performance against client KPIs

• Grow knowledge of industry trends, technology, best practices, and regulations of relevance to digital promotions

• In consultation with sales, ensure accuracy of Salesforce.com entries/opportunities

Required Qualifications:

• Bachelor’s Degree in business, marketing, communications or a related field

• 1-2 years of related experience, including responsibility for account management; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed for this position

• Experience with data visualization tools

• Experience with position marketing or digital media, preferred

• Experience with CPG manufacturers or Retailers, a plus

• Proficient with Salesforce.com

• Proficient with Google Suite and Microsoft Suite producing professional business correspondence, proposals and reports

• Ability to prioritize and manage multiple tasks requiring follow-up and meeting deadline(s); must thrive in a fast-paced, dynamic atmosphere

Individual Competencies:

• Adaptability: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude, with the ability to prioritize and manage time effectively. 

• Emotional Intelligence: Possesses emotional self-awareness to identify and manage emotions, maintain composure through stress and anxiety, and recognize the emotional responses of others in order to maintain internal relationships.

• Attention to Detail: Thoroughness in accomplishing a task. Monitors and checks work. Plans, prioritizes and organizes time and resources efficiently.

• Accountability: Sets clear goals, objectives, expectations, and responsibilities and monitors the process, progress and results to hold self and others accountable for measurable actions and results.

• Influence: Uses appropriate interpersonal styles and communication methods to gain the support of internal parties along with the acceptance of products, services, or ideas from sales.

• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.

• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.

• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

• Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth.

• Business Acumen: Understands and is aware of how to