Supervisor, Quality

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

Location: USA - Riverside, Sycamore Canyon 

Division: Solutions 
Job Posting Title: Supervisor, Quality - 86233 
Time Type: Full Time

POSITION SUMMARY 
The Quality Supervisor is a visible leadership and development role.  This individual is responsible for supporting the quality programs in the warehouse and will report to the site General Manager.  This role supports local continuous improvement activities, document controls, and ISO activities.  He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.   

ESSENTIAL DUTIES AND RESPONSIBILITIES 
Quality 
•    Maintains compliance to international, industry and customer-specific quality standards.  
•    Leads and individually performs as needed, the analysis of product/service issues to determine root causes.  
•    Manages and communicates change control processes to all departments.  
•    Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system.  
•    Assists in implementation and monitoring of the company quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008.  
•    Assists in the establishment, implementation and evaluation of quality management system metrics.  
•    Provides guidance and support for both customer service and quality departments assisting with problem solving and improvement opportunities.  
•    Manages customer driven continual improvement roadmaps.  
•    Drives Continuous Improvement Programs at all levels including education of these programs 
•    Develops and conducts training on the quality system and other related topics.  
•    Oversees document control; updating, creating and publishing controlled documents including sending change notifications to effected parties/departments and follows up on the Quality Management System. 
•    Develops and implements administrative systems including record management, traceability, and trend reporting. 
                               
Budgeting 
•    Identifies cost improvement initiatives, which generate positive results to the assigned operation EBIT 
•    Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation 
 
Customer Service 
•    Monitors KPIs (Key Performance Indicators) for assigned operation 
 
OTHER DUTIES 
•    Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES 
o    Communicates all problems and questions to site leadership and implements solutions to minimize risk. 
o    Follow all safety procedures. 
o    Responsible for all equipment, supplies, documents, and materials related to job. 
o    Responsible for following all DSV policies and procedures. 
o    Complies with all federal, state, and local regulations. 
o    Communicates with all levels of staff and the public as appropriate to the job. 

SKILLS & ABILITIES 

Education & Experience:  
•    Must have a high school diploma
•    3 years’ experience working in a logistics/distribution/relevant environment 
•    Prior experience in safety observations/inspections, developing and implementing compliance strategies and plans. 
•    Knowledge of safety and health management systems and practices. 
•    Preferred: Prior MHE certification