ServiceNow Senior Software Developer/Analyst

Job Posting Title:

ServiceNow Senior Software Developer/Analyst

----

Hiring Department:

Enterprise Technology - Customer Support

----

Position Open To:

All Applicants

----

Weekly Scheduled Hours:

40

----

FLSA Status:

Exempt

----

Earliest Start Date:

Immediately

----

Position Duration:

Expected to Continue Until Aug 30, 2028

----

Location:

Texas

----

Job Details:

General Notes

Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.

This is a fixed term position that ends three years from the employee’s start date.

Flexible work arrangements are available for this position, including the ability to work 100% remotely. We prefer a candidate located in the Central Texas Region as travel to campus for occasional in-person events, training, team meetings, activities, etc., will be required.

This position provides life/work balance with typically a 40-hour work week, and travel limited to training (e.g., conferences/courses). 

This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of university staff, thereby enhancing student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas: a defined benefit retirement plan
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards

Must be authorized to work in the United States on an ongoing, full-time basis for any employer without sponsorship.

Purpose

The ServiceNow Senior Software Developer/Analyst will lead complex design, development, and implementation of ServiceNow solutions to support business processes and services.  This role requires an extensive understanding of ServiceNow architecture and Service Management. It will work closely with stakeholders to deliver high-quality solutions that meet business needs, considering schedule, accessibility, performance, and security.

Responsibilities

Platform Development and Support

• Develop and configure ServiceNow applications and modules. 
• Design and implement advanced workflows, business rules, UI policies, scripts, and integrations. 
• Conduct unit testing, integration testing, and system testing to ensure the quality and functionality of developed solutions. 
• Address defects and incidents to ensure high-quality standards and customer service excellence. 
• Supports and follows the entries development lifecycle adhering to documented good practices. 

Requirement Analysis and Solution Design

• Supplement Business Analyst by gathering and analyzing requirements through collaboration with business stakeholders.  
• Design and propose solutions that align with business objectives, and ServiceNow best practices, minimizing platform customizations. 

Mentoring and Leadership

• Mentor and guide junior developers, providing technical leadership and sharing best practices. 
• Cond