Sr. Manager, Consumer Sales

Company Description

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.

Job Description

Purpose:
The Senior Manager, Consumer Sales (SMCS) is responsible for the daily operations of the Consumer Sales team and meeting its quarterly and annual goals. This role oversees a large team (15+ people) responsible for working directly with customers and a network of evaluating, third-party speech-language pathologists (SLPs) to help determine eligibility and medical necessity for a Lingraphica communication device. The SMCS oversees all facets of the consumer sales process to ensure the best possible customer experience.   

Essential Duties & Responsibilities:

Working closely with the Director, Consumer Business Unit, the Senior Consumer Sales Manager (SMCS) is responsible for the daily operations of the department, overseeing all three areas (Vetting, Training, and Evaluation). This role also works closely with other department managers to ensure timely movement of deals through the pipeline and a steady stream of consumer sales.  

The SMCS is responsible for establishing best practices at every stage of the consumer sales process. This includes effective prospect onboarding, setting customer expectations, creating an optimal device trial experience, and efficient handoffs between teams. The SMCS monitors key performance indicators (KPIs) — such as aging reports, cycle times, and closed-lost ratios — facilitates team issue discussions and takes immediate corrective action. This position must fully understand every facet of pipeline throughput to effectively forecast monthly, quarterly, and annual sales projections.   

The SMCS is also responsible for working closely with the Consumer Marketing Manager to ensure alignment between quarterly marketing and sales initiatives, and annual strategy.   

Other duties and responsibilities include: 

• Think strategically and assess the effectiveness of department activities in achieving sales goals 

• Manage multiple projects at once, while maintaining Lingraphica’s commitment to quality 

• Manage all KPIs for the team to ensure the sales process remains efficient and issues/bottlenecks are identified quickly and resolved 

• Hold the teams accountable to all performance criteria and standards   

• Work across teams, departments, functions, and leadership to ensure results 

• Monitor team and pipeline performance and take corrective action when needed 

• Manage, coach, mentor, evaluate, and develop department personnel  

• Develop functional relationships with executives and other members of the management team 

• Ensure adherence to the budget for all team travel and expenses 

• Travel occasionally for industry conferences and events 

• Multi-task and successfully execute projects under a heavy workload, tight deadlines and changing conditions 

• Other duties as assigned

Supervisory Responsibilities: 
The SMCS is responsible for managing three direct reports; the Consumer Support and Referral Manager and two Consumer Sales Managers, and developing the managers who collectively oversee the remaining department staff. 

Qualifications

Education & Experience: 

• Minimum of 3 years’ sales experience  

• Minimum of 3 years’ experience managing multiple direct reports 

• Experience working with Lingraphica products/services  

• Understanding of healthcare reimbursement processes and policies strongly preferred 

Knowledge, Skills & Abilities: 

• Exhibits strong leadership and team building skills, required 

• Excellent customer service skills and professionalism 

• Strong analytical skills and understanding of sales metrics 

• Highly organized   

• Exhibits strong critical thinking and problem-solving skills through both verbal and written communications   

• Ability to take on new challenges and work outside of one’s comfort zone   

• Ability to maintain proper, courteous, and helpful telephone/video conferencing etiquette   

• Ability to effectively interface with other teams and departments across Lingraphica 

• Knowledge of AAC 

• Computer Skills: Office 365, Outlook, Slack, Zoom, HubSpot CRM preferred   

Additional Information

Work Env