Laboratory Supervisor - Washington Regional Physicians' Specialty Hospital (Full time, M-F, Day shift)

Organization Overview, Mission, Vision, and Values

Our mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.

Position Summary

The role of the Laboratory Supervisor reports to the Assistant Laboratory Director. This position is responsible for serving as a liaison for internal and external clients. This position will oversee testing processes and personnel while ensuring compliance with regulatory guidelines. 

Essential Position Responsibilities

• Provide resolution for issues through various means of consultation including telephone calls, onsite, and electronically
• Maintain departmental documentation requirements for test performance characteristics
• Ensure compliance with regulatory requirements including participation in proficiency testing, quality control management, training, and competency evaluations of testing personnel
• Proactive in identifying potential problems, able to troubleshoot situations quickly with a resolution and provide direction to staff as needed
• Assist with creating and implementing policies, procedures, and documentation, as appropriate
• Partner with department educator to provide education and training strategies to staff
• Assist in the design and implementation of performance improvement projects, monitor progress, and perform corrective actions
• Assist in monitoring budget related processes
• Assist with day-to-day department operations
• Remain available to all staff, seeking opportunities to become actively involved, lend support, address problems, and suggest areas of improvement

Qualifications

• Education: Must be a graduate of an accredited Medical Technology, Medical Laboratory Science or Clinical Laboratory Science program, required.  
• Licensure and Certifications: ASCP, AMT or equivalent certification, required.