Clinical Operations Manager - OH

Responsibilities: 

• The Customer Relations Manager (CRM) in healthcare is responsible for fostering strong relationships between patients, providers, and healthcare organizations. 
• This role ensures high-quality customer service, enhances partner satisfaction, and streamlines communication between internal and external stakeholders. 
• The CRM will serve as the primary point of contact for addressing concerns, resolving issues, and implementing initiatives to improve partner experiences.
• Participating in growth initiatives to forward progression and expansion of Theoria Medical
• Monitor and analyze partner feedback to identify trends and opportunities for service improvement.
• Facilitate regular meetings with stakeholders to provide updates, address concerns, and improve coordination.
• Track key performance indicators (KPIs) related to patient satisfaction and operational efficiency.

Requirements and Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, Communications, or a related field (Master’s preferred).
• Minimum of 5 years in customer service, patient relations, or healthcare management.
• Strong understanding of healthcare operations, patient rights, and regulatory compliance.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Tech Savvy
• Strong computer skills
• Experience in Business Operations/Organization
• Team building skills
• Multitasking comes with ease
• Personable and works well with other team members
• Autonomous/Independent