Shift Lead

DESCRIPTION:

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience 
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush 
• Assist the Store Manager in onboarding and training new team members 
• Develop effective working relationships with team members, identifying individual motivation factors 
• Proactively seek opportunities to increase individual and team sales 
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner 
• Ensure team members follow all health, safety, and sanitation guidelines 
• Serve as a keyholder, following all opening and closing procedures 
• Demonstrate punctuality, dependability, and adaptability 
• Assist Store Manager with administrative duties as requested

QUALIFICATIONS:

• Passion for people 
• Willingness to master brand recipes and techniques 
• Energetic, fast-paced, flexible work style 
• Ability to work cooperatively in a team environment 
• Ability to teach others and communicate effectively 
• Strong problem-solving skills and attention to detail 
• Desire to take on a leadership role in a growing company