VP, Experience Design

J.P. Morgan provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals.  

The Global Private Bank Design team is dedicated to creating innovative, industry-leading products and experiences that help clients access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Job Description

We are actively seeking an energetic and innovative Experience Design VP to join our group.  J.P. Morgan is transforming future of private banking by incorporating strong Product and Design discipline along with emerging technologies into the products and services we create. Our team, which sits within Asset & Wealth Management, serves J.P Morgan Private Bank clients, as well as their advisors. We develop and refine the tools that are essential for helping our clients grow, maintain and make their money work smarter so they can reach their financial goals. The products we design must add value and strengthen the relationship between our clients and their advisors, while adding minimal complexity to their already busy lives. To do our job well, we utilize user-centered techniques to help us break through the industry jargon and bureaucracy and find insights that others can’t. We elevate UX not just to solve users’ problems but also to use design to steer the product’s evolution into a powerful and extensible framework.

About the Opportunity
As a Experience Design VP, you will leverage your deep understanding of research and experience design for digital products. You'll be at the forefront of our efforts and be directly responsible for decisions that form our client and advisor experiences. This is a hands-on design and team management role. You will collaborate with a multi-disciplinary team that includes other researchers, product designers, content writers, product managers, engineers, and business partners who share your passion for delivering unique and innovative financial digital products and services of all kinds, including trading and advice platforms. 

Required Qualifications, skills and capabilities:

• 6 years of design experience within the industry
• Have experience managing teams and can guide performance and development of other designers with ease
• Be experienced working within design systems & preferably enterprise/consumer/complicated user journey experience 
• Experience with leading Usability Testing, including script writing, etc.
• Direct hands on design experience within Figma
• Experience communicating with stakeholders as well as Development & Product teams
• You can distill complicated problems defined through research into simple and elegant solutions
• You can accurately make decisions that guide the product direction with little information
• You have an understanding of what makes a quality experience. You can think through user problems, find reasonable solutions, mock them up in detail, and work with engineers to build them
• Ability to influence others and provide thought leadership on design based on research findings
• Self-starter who actively seeks ways to uncover user needs and know how to transform them into experiences 
• Able to synthesize complex, interdependent, and sometimes competing needs
• Understanding of the technical limitations and liberties behind your decisions and have enough chops to communicate your ideas to our engineers
• You actively listen, hear and understand what is said and not said, with nuanced comprehension of meaning and intent
• Bachelor's Degree or equivalent practical work experience in Research or Design
• You have an online portfolio demonstrating superior experiences (required for application - Please note we cannot access file sharing tools e.g. DropBox)
• Flexible to work outside normal business hours to accommodate communications with international colleagues

 Preferred qualifications, skills and capabilities:

• You excel in creating and sharing product designs based on research findings
• Be actively involved in defining product strategy and can define a research strategy to support it
• You should have experience with and enjoy managing and growing designers 
• Love research and understand the necessity to put the user first
• You think in terms of systems and make rational design decisions
• You ar