Director of Sales - Mid-Market

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

Meet Our Sales Team

A dynamic, motivated, and high-powered Enterprise Sales Team that is on a mission to be the best enterprise sales team there is. Every member of the team is passionate about Customer Experience (CX) and showing major corporations how it can impact on their business for the best, when they have the right infrastructure.

Why join?

• You will help to build the finest enterprise sales organisation with the most responsive client-led product engineering team there is.
• You will take to market the category defining, market leading and only unified CXM platform for modern channels.
• Your team will be selling a Forrester and Gartner top ranked solution to some of the best brands in the world (83 of the top 100 world’s most valuable brands are Sprinklr customers).

What You’ll Do:

• You will be called upon to set up and run your territory, leading a team of 4-6 reps to achieve and blow through a revenue targets.
• You will inspire, engage and enable your team; coach them on best practice, review and assess performance, build employee capacity, support their professional development and optimize their contribution to the region/department.
• You will be active & “in the room” supporting your team wherever required in client activity and deals; you know what it takes to put together & win strategic deals and can lead by example every step of the way.
• You will be highly disciplined, comfortable with MEDDPICC/ Force management and use these tools and processes to facilitate your team’s success. You will nurture an environment where your reps are constantly re-qualifying their deals, communicate thoughtfully and have a real desire to be the best.
• You will direct the flow of information for sales activities and transactions (including leads, billings, orders, contracts, etc.) and evaluate data, plan and ensure district/area goals are met and potential problem areas are identified and mitigated.
• You will ensure sales objectives are met within corporate strategies and policy frameworks; and champion a productive partnership with other departments (e.g. solutions consultancy, corporate marketing, etc.).

Who You Are & What Makes You Qualified:

• You’ve got 7-15 years of enterprise software sales (SaaS) experience, selling complex solutions, preferably in the CX or CCaaS space. You should be comfortable working with clients to understand their unique challenges and presenting tailored software solutions to address them.
• You will have led topflight sales teams where you have taken raw talent and converted them into reps that sit in the top 10% of the overall salesforce.
• You are a proven leader. We need someone who has led a team of at least 3 sales reps & territory for no less than 3 years, achieving collective success against regional sales targets.
• You genuinely care about others, so you create a culture of learning and collaboration wherever you are. Leading by example, you challenge yourself to learn & then empower others by sharing your experiences.
• You love the Customer Experience revolution! It’s not just social, it’s the entire relationship between global brands and consumers that’s changing, and as social interactions evolve in importance, Sprinklr is right in the middle of it. Your desire and ability to embrace this change and understand how social media platforms can impact the various functions of a large organisation is critical.
• You’ve been successful in building relationships – Sprinklr is a best-in-class solution (http://www.sprinklr.com/social-scale-blog/sprinklr-judged-best-social-relationship-platform-forresters-wave/). But we’ve succeeded because we genuinely care about how we make people feel.
• You also know money is made out of the office. You consistently identify & attend industry events, leverage your network, travel, and pursue creative methods to engage your reps and their cl