Manager, Convention Operations and Delivery

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at Pokemon.com and on Facebook (facebook.com/pokemon), YouTube (youtube.com/pokemon), Twitter (twitter.com/pokemon), and Instagram (instagram.com/pokemon).

Get to know the role

• Job Title: Manager, Convention Operations & Delivery
• Job Summary: This role manages and directs the work of the convention operations team- planning and delivering exciting experiences for a broad range of customers at global Pokémon events. 
• FLSA Classification (US Only): Exempt
• People Manager: Yes

What you’ll do

• Build an internal event services team for all International and World Championship series teams – acting as a strategic partner in the delivery of highly complex and immersive events. 

• Strategically source, contract and manage vendors/service providers in support of the event delivery, including but not limited to: venues, hotels, contractors, AV & production, food & beverage, temporary staffing, health & safety agencies and transportation; responsible for communication flow and event production timeline. 

• Oversee the implementation of environmental design, from scenic to way-finding, in conjunction with internal and external stakeholders. 

• Responsible for creation of complex event floor plans through coordination with internal stakeholders to ensure efficient use of space, proper traffic flow and compliance with safety and facility requirements; owns the overall space utilization plan. 

• Coordinate with registration and customer service teams to plan and deliver efficient onsite badge pick-up experience. 

• Ensure all A/V and technology needs are accounted for pre-show, set-up and functional onsite (e.g. – computers, tablets, internet, wireless routers, charging stations). 

• Develop sustainability plan for all events hosted by TPCi – initiatives to reduce or reuse, promote community engagement through local non-profit partnerships and reduce overall environmental impact of the event. Includes post-event reporting structure, partnering with internal sustainability team. 

• Leads all accessibility and DEI-related initiatives as it relates to the physical space and attendee accommodations. 

• Develop annual zero-based budgets for events, prepare regular reporting, reconcile budget post-event and make recommendations on where to invest for the largest impact. 

• Conduct training and onboarding for new convention operations & delivery team members. 

• Provide guidance and mentoring to convention operations & delivery team members.

What you’ll bring

• Experience managing the delivery of events with 7,000+ attendees, within a shared services or agency capacity.  

• Direct experience with esports production is beneficial, as is working with well-known brand IP (bonus if it is in the game industry). 

• Skilled negotiator, both during contracting phase and throughout the contract lifecycle. 

• Demonstrated leadership capabilities, as a direct leader of teams and as a leader of projects - dynamic, strategic and resourceful. 

• Strong customer and attendee experience focus. 

• Ability to multitask and proactively manage assigned projects with minimal supervision. 

• Able to work under pressure and under challenging timelines. 

• Team player with ability to work with various groups across the organization; adept at stakeholder management. 

• Strong interpersonal and communication skills. 

• Attention to details, and ability to multitask between different projects. 

• Proficiency in Microsoft Office Suite. 

• 2+ year of direct people management experience. 

• 5+ years of relevant professional experience. 

• Bachelor's degree required.

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and