Business Operations and Strategy Lead, Hotels

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Difference You Will Make:

The Airbnb Hotels team, which includes HotelTonight, is looking for a Business Operations and Strategy Lead with a passion for building a next generation hospitality & booking platform loved by guests and hotel partners. This is a unique opportunity to be a part of a fun, entrepreneurial, start-up team where you can have outsized impact -- all under the Airbnb umbrella. An effective collaborator, you will frequently engage with senior leadership and other departments within HotelTonight & Airbnb to drive cross-functional business initiatives. At the same time, you should be an independent operator - comfortable defining ambitious success metrics and  effectively delivering against them. This role reports to the General Manager of HotelTonight.

A Typical Day: 

Strategy and Analysis

• Strategic thought leader who will collaborate with stakeholders to articulate the vision for the Hotels business and build investment cases to support growth
• Support executive decisions, projects and prioritization with data and analysis
• Lead ideation sessions with cross functional teams to shape roadmap, receive feedback and deliver on business strategy
• Support hotel revenue / margin strategy decisions across HotelTonight and Hotels on Airbnb
• Responsible for development of a holistic hotels database (“Hotel Universe”) in partnership with Data Science and engineering
• Work with FP&A + Data Science to identify areas of opportunity for focus and growth
• Responsible for maintaining rate competitiveness insights with support from data engineering
• Build relevant business and operational reports using Looker, SQL and other analytics tools

Team Operations and Organizational Management

• Ensure the Hotels operating system is implemented, maintained and improved; maintain OS alignment with Airbnb field organizations and regional stakeholders
• Collaborate with Hotels leadership team to set and maintain OKRs
• Support with regular team comms, such as monthly executive updates, all hands and other leadership updates
• Partner with stakeholders to develop a roadmap for executing against strategic priorities
• Manage large team meeting agendas, preparation and on time delivery of materials
• Ensure the right meetings take place at the right time with the appropriate agenda to effectively run day-to-day operations

Your Expertise:

• 10+ years of professional experience with a focus on business strategy, ecommerce or marketplaces
• 5+ years experience working in sales organizations (preferably in travel)
• Problem solver - critical thinker with demonstrated ability identifying and solving complex business problems
• Communicator - clearly and effectively communicate with senior stakeholders
• Collaborator - track record of collaborating with and influencing cross functional partners
• Storyteller - ability to translate complex findings and results into a simple, compelling narrative
• Closer - familiarity with leading complex and/or cross-functional projects from start to finish
• Comfortable performing data analysis and using objective data to make decisions

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommo